AWS Partner Network (APN) Blog
Tag: Amazon Kendra
Enabling Digital Automation in Intelligent Document Processing (IDP) for Public Sector Partners and Customers Using AWS AI
Learn about the AWS AI services stack for government agencies and partners to develop intelligent automation solutions to extract information from digitalized paper documents. Intelligent Document Processing (IDP) is a solution that enables extraction and processing of specific data elements from documents using AI and machine learning techniques. AWS services that add AI/ML intelligence to IDP solutions include Amazon Textract, Amazon Comprehend, Amazon Augmented AI, and Amazon Kendra.
Adding AI/ML Services to Existing On-Premises and Cloud-Based Contact Centers Through the MRCP Network Protocol
Some contact center platforms don’t offer native integrations with AWS AI/ML services. Consequently, customers must learn to live with a “just enough” contact center until their license agreements expire, look for other options beyond AWS, or wait for the platform provider to build the integrations in future releases. Learn how Universal Speech Solutions (also known as Unispeech) created AWS AI/ML plugins that enable the non-native integrations.
Conversational Self-Service with Amazon Kendra, Amazon Lex, and XAPP AI
XAPP AI is an AWS Machine Learning Competency Partner that provides conversational AI solutions empowering the next generation of customer service and rapid ROI. Learn about a conversational self-service (CSS) solution created by XAPP AI and powered by AWS AI services. The solution gives you the ability to provide this level of self-service experience by allowing users to ask natural language questions and get accurate answers from existing corporate knowledge bases.