AWS News Blog

Category: Amazon Connect

AWS Weekly Roundup

AWS Weekly roundup: EventBridge, SNS FIFO, Amazon Corretto, Amazon Connect, Amazon Bedrock, and more

I counted about 40 new launches from AWS since last week – back to our normal rhythm of releases. Services teams are listening to your feedback and developing little (or big) changes that makes your life easier when working with our services. The ability to support multiple sessions in the AWS Console is my favorite […]

AWS Weekly Roundup

AWS Weekly Roundup: New Asia Pacific Region, DynamoDB updates, Amazon Q developer, and more (January 13, 2025)

As we move into the second week of 2025, China is celebrating Laba Festival (腊八节), a traditional holiday, which marks the beginning of Chinese New Year preparations. On this day, Chinese people prepare Laba congee, a special porridge combining various grains, dried fruits, and nuts. This nutritious mixture symbolizes harmony, prosperity, and good fortune — […]

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Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection

Use innovative tools like generative AI for segmentation and campaigns, WhatsApp Business, data privacy controls for chat, AI guardrails, conversational AI bot management, and enhanced analytics to elevate customer experiences securely and efficiently.

AWS Weekly Roundup

AWS Weekly Roundup: Amazon EC2 U7i Instances, Bedrock Converse API, AWS World IPv6 Day and more (June 3, 2024)

Life is not always happy, there are difficult times. However, we can share our joys and sufferings with those we work with. The AWS Community is no exception. Jeff Barr introduced two members of the AWS community who are dealing with health issues. Farouq Mousa is an AWS Community Builder and fighting brain cancer. Allen […]

AWS Weekly Roundup

AWS Weekly Roundup: AWS Chips Taste Test, generative AI updates, Community Days, and more (April 1, 2024)

Today is April Fool’s Day. About 10 years ago, some tech companies would joke about an idea that was thought to be fun and unfeasible on April 1st, to the delight of readers. Jeff Barr has also posted seemingly far-fetched ideas on this blog in the past, and some of these have surprisingly come true! […]

New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take […]

AWS Weekly Roundup

AWS Weekly Roundup – EC2 DL2q instances, PartyRock, Amplify’s 6th birthday, and more – November 20, 2023

Last week I saw astonishing number of new feature and service launches. There were so many updates that we decided to publish a weekly roundup again. This continues the same innovative pace of the previous week as we are getting closer to AWS re:Invent 2023. Our News Blog team is also finalizing new blog posts […]