AWS News Blog

Category: Messaging

Amazon Connect Introduces Web & Mobile Chat for a True Omnichannel Contact Center Experience

When we started Amazon in 1995, it was with the mission to be the earth’s most customer-centric company. It obviously requires many talented individuals and technologies to deliver on that vision, including contact centers. As Amazon’s retail business scaled, we first shopped for third-party contact center solutions, but we could not find one that fit […]

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Amazon Managed Streaming for Apache Kafka (MSK) – Now Generally Available

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. I am always amazed at how our customers are using streaming data. For example, Thomson Reuters, one of the world’s most trusted news organizations for businesses and professionals, built a solution to capture, analyze, and visualize analytics data to help product […]

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Amazon MQ – Managed Message Broker Service for ActiveMQ

Messaging holds the parts of a distributed application together, while also adding resiliency and enabling the implementation of highly scalable architectures. For example, earlier this year, Amazon Simple Queue Service (SQS) and Amazon Simple Notification Service (SNS) supported the processing of customer orders on Prime Day, collectively processing 40 billion messages at a rate of […]

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Just in Case You Missed It: Catching Up on Some Recent AWS Launches

So many launches and cloud innovations, that you simply may not believe.  In order to catch up on some service launches and features, this post will be a round-up of some cool releases that happened this summer and through the end of September. The launches and features I want to share with you today are: […]

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Introducing Cost Allocation Tags for Amazon SQS

You have long had the ability to tag your AWS resources and to see cost breakouts on a per-tag basis. Cost allocation was launched in 2012 (see AWS Cost Allocation for Customer Bills) and we have steadily added support for additional services, most recently DynamoDB (Introducing Cost Allocation Tags for Amazon DynamoDB), Lambda (AWS Lambda […]

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Amazon Pinpoint Launches Two-Way Text Messaging

Last week Amazon Pinpoint launched AWS Global SMS two-way text messaging and we didn’t get an opportunity to cover the launch. AWS Pinpoint users can now programmaticaly respond to their end-users’ text messages. Users can provision both short codes and long codes (10-digit phone numbers) which send inbound messages to an SNS topic. Let’s take […]

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New – Amazon Connect and Amazon Lex Integration

I’m really excited to share some recent enhancements to two of my favorite services: Amazon Connect and Amazon Lex. Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Lex is a service for building conversational interfaces using voice and […]

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