AWS News Blog

Category: Messaging

Image of a man in a blue shirt running cable through a wall.

How AWS is Supporting Nonprofits, Governments, and Communities Impacted by Hurricane Ida

AWS Disaster Response Team volunteer Paul Fries runs cable to provide connectivity in a police station that has been converted into a supply distribution center and housing for National Guard troops and FEMA. During the crisis that has resulted in the aftermath of Hurricane Ida, the AWS Disaster Response Team is providing personnel and resources […]

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Amazon Simple Queue Service (SQS) – 15 Years and Still Queueing!

Time sure does fly! I wrote about the production launch of Amazon Simple Queue Service (SQS) back in 2006, with no inkling that I would still be blogging fifteen years later, or that this service would still be growing rapidly while remaining fundamental to the architecture of so many different types of web-scale applications. The […]

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Amazon Connect – Now Smarter and More Integrated With Third-Party Tools

We launched Amazon Connect in 2017 and, since then, thousands of customers have created their own contact centers in the cloud. Connect makes it easy for non-technical customers to design interaction flows, manage agents, and track performance metrics. For example, when I book a Best Western hotel room in Europe by phone, the call is […]

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Amazon MQ Update – New RabbitMQ Message Broker Service

In 2017, we launched Amazon MQ – a managed message broker service for Apache ActiveMQ, a popular open-source message broker that is fast and feature-rich. It offers queues and topics, durable and non-durable subscriptions, push-based and poll-based messaging, and filtering. With Amazon MQ, we have enhanced lots of new features by customer feedback to improve […]

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Introducing Amazon SNS FIFO – First-In-First-Out Pub/Sub Messaging

When designing a distributed software architecture, it is important to define how services exchange information. For example, the use of asynchronous communication decouples components and simplifies scaling, reducing the impact of changes and making it easier to release new features. The two most common forms of asynchronous service-to-service communication are message queues and publish/subscribe messaging: With […]

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New – Amazon Simple Email Service (SES) for VPC Endpoints

Although chat and messaging applications have been popular, the email has retained its place as a ubiquitous channel with the highest Return on Investment (ROI) because of its low barrier to entry, affordability and ability to target specific recipients. To ensure that organization’s marketing and transactional messages are received by the end customer in a […]

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Amazon Connect Introduces Web & Mobile Chat for a True Omnichannel Contact Center Experience

When we started Amazon in 1995, it was with the mission to be the earth’s most customer-centric company. It obviously requires many talented individuals and technologies to deliver on that vision, including contact centers. As Amazon’s retail business scaled, we first shopped for third-party contact center solutions, but we could not find one that fit […]

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