Category: Messaging

We are half way between the re:Invent conference and the end-of-year holidays, and I did expect the cadence of releases and news to slow down a bit, but nothing is further away from reality. Our teams continue to listen to your feedback and release new capabilities and incremental improvements. This week, many items caught my […]

Amazon Connect is an easy-to-use cloud contact center that helps companies of any size deliver superior customer service at a lower cost. If you are following our Amazon Connect announcements, you likely noticed that we keep adding more and more machine learning (ML) powered capabilities to Amazon Connect. ML makes Amazon Connect already smarter at […]

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week starts, and the News Blog team is getting ready for AWS re:Invent! Many of us will be there next week and it would be great to meet […]

With three weeks to go until AWS re:Invent opens in Las Vegas, the AWS News Blog Team is hard at work creating blog posts to share the latest launches and previews with you. As usual, we have a strong mix of new services, new features, and a surprise or two. Last Week’s Launches Here are […]

Last week, we announced plans to launch the AWS Asia Pacific (Bangkok) Region, which will become our third AWS Region in Southeast Asia. This Region will have three Availability Zones and will give AWS customers in Thailand the ability to run workloads and store data that must remain in-country. In the Works – AWS Region […]

In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center […]

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week and a new month just started. Curious which were the most significant AWS news from the previous seven days? I got you covered with this post. Last […]

As part of my annual tradition to tell you about how AWS makes Prime Day possible, I am happy to be able to share some chart-topping metrics (check out my 2016, 2017, 2019, 2020, and 2021 posts for a look back). My purchases this year included a first aid kit, some wood brown filament for […]