AWS News Blog

Category: Messaging

New – Enhanced Dead-letter Queue Management Experience for Amazon SQS Standard Queues

Hundreds of thousands of customers use Amazon Simple Queue Service (SQS) to build message-based applications to decouple and scale microservices, distributed systems, and serverless apps. When a message cannot be successfully processed by the queue consumer, you can configure SQS to store it in a dead-letter queue (DLQ). As a software developer or architect, you’d […]

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Contact Lens for Amazon Connect

Machine Learning-Powered Amazon Connect, Now With Call Summarization

At AWS our mission is to make machine learning (ML) accessible to data scientists, developers, and business users. To help businesses easily leverage the power of ML, we create purpose-built solutions that embed ML and deep learning technologies directly into a business process to address real customer needs, rather than leaving companies to sort it […]

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New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound […]

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Image of a man in a blue shirt running cable through a wall.

How AWS is Supporting Nonprofits, Governments, and Communities Impacted by Hurricane Ida

AWS Disaster Response Team volunteer Paul Fries runs cable to provide connectivity in a police station that has been converted into a supply distribution center and housing for National Guard troops and FEMA. During the crisis that has resulted in the aftermath of Hurricane Ida, the AWS Disaster Response Team is providing personnel and resources […]

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Amazon Simple Queue Service (SQS) – 15 Years and Still Queueing!

Time sure does fly! I wrote about the production launch of Amazon Simple Queue Service (SQS) back in 2006, with no inkling that I would still be blogging fifteen years later, or that this service would still be growing rapidly while remaining fundamental to the architecture of so many different types of web-scale applications. The […]

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Amazon Connect – Now Smarter and More Integrated With Third-Party Tools

We launched Amazon Connect in 2017 and, since then, thousands of customers have created their own contact centers in the cloud. Amazon Connect makes it easy for non-technical customers to design interaction flows, manage agents, and track performance metrics. For example, when I book a Best Western hotel room in Europe by phone, the call […]

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Amazon MQ Update – New RabbitMQ Message Broker Service

In 2017, we launched Amazon MQ – a managed message broker service for Apache ActiveMQ, a popular open-source message broker that is fast and feature-rich. It offers queues and topics, durable and non-durable subscriptions, push-based and poll-based messaging, and filtering. With Amazon MQ, we have enhanced lots of new features by customer feedback to improve […]

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