AWS News Blog

Category: Messaging

Amazon Prime Day 2022 – AWS for the Win!

As part of my annual tradition to tell you about how AWS makes Prime Day possible, I am happy to be able to share some chart-topping metrics (check out my 2016, 2017, 2019, 2020, and 2021 posts for a look back). My purchases this year included a first aid kit, some wood brown filament for […]

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AWS Week In Review – July 11, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! In France, we know summer has started when you see the Tour de France bike race on TV or in a city nearby. This year, the tour stopped in the […]

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AWS Week in Review – July 4, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! Summer has arrived in Finland, and these last few days have been hotter than in the Canary Islands! Today in the US it is Independence Day. I hope that if […]

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AWS Week in Review – June 27, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! It’s the beginning of a new week, and I’d like to start with a recap of the most significant AWS news from the previous 7 days. Last week was special […]

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Amazon Connect outbound campaign illustration

New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns

The new high volume outbound communication capability in Amazon Connect which was announced at Enterprise Connect last year, is now generally available to all. It is named Amazon Connect outbound campaigns. If you haven’t heard about Amazon Connect, it is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer […]

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New – Enhanced Dead-letter Queue Management Experience for Amazon SQS Standard Queues

Hundreds of thousands of customers use Amazon Simple Queue Service (SQS) to build message-based applications to decouple and scale microservices, distributed systems, and serverless apps. When a message cannot be successfully processed by the queue consumer, you can configure SQS to store it in a dead-letter queue (DLQ). As a software developer or architect, you’d […]

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Contact Lens for Amazon Connect

Machine Learning-Powered Amazon Connect, Now With Call Summarization

At AWS our mission is to make machine learning (ML) accessible to data scientists, developers, and business users. To help businesses easily leverage the power of ML, we create purpose-built solutions that embed ML and deep learning technologies directly into a business process to address real customer needs, rather than leaving companies to sort it […]

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New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound […]

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