AWS Machine Learning Blog

Category: Amazon OpenSearch Service

Build a document search bot using Amazon Lex and Amazon OpenSearch Service

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. People spend a lot of time searching documents. First you go to your document store and then you search for relevant documents. If you’re looking for a text inside the document, then you need to do another search. In this […]

Create a Question and Answer Bot with Amazon Lex and Amazon Alexa

Your users have questions and you have answers, but you need a better way for your users to ask their questions and get the right answers. They often call your help desk, or post to your support forum, but over time this adds stress and cost to your organization. Could a chat bot add value for your customers? Interestingly, a recent poll shows that 44% of people would rather talk to a chat bot than to a human! In this post we provide a sample solution, called QnABot (pronounced “Q and A Bot”). The QnABot uses Amazon Lex and Amazon Alexa to provide a conversational interface for your “Questions and Answers.” This allows your users to ask their questions and get quick and relevant answers.