Tag: call center

At the AWS Public Sector Summit Online, Max Peterson, vice president of international sales for the public sector, spoke about our new reality responding to a global pandemic—and how customers who have taken steps to transform digitally are already benefiting from their progress. Through the lens of customers’ and partners’ experience, Max shared lessons learned and how to apply these lessons to your cloud journey. Those four key lessons? Move fast, have an agile platform, keep innovating, and think big. Read on for more.

In the United States, unemployment insurance claims are rising, with the current insured unemployment rate at 15.7%—the highest since the end of World War II. Many states are struggling with the volume of applications, causing legacy back-office systems to crash. Workforce West Va. identified three actions they could take to improve constituent services; many of these actions were enabled by the cloud.

Chatbots and modern call centers provide governments with an efficient way to connect with citizens during critical times. Governments, health systems, and educational institutions are responsible for communicating and maintaining information portals regarding public safety, health and human services, emergency services, social services, and more. Now more than ever, communities are turning to their public sector organizations for up-to-date information. Read on to learn from organizations across industries and how they have scaled their services to meet increased demand.

Education ministries, colleges, and schools around the world are rapidly adopting remote learning and working to maintain business continuity and provide students with continued access to education. From quickly scaling learning management systems and launching virtual classrooms to upskilling educators and setting up remote help-desks, AWS and its education technology partners are providing mission-critical infrastructure that is enabling our customers to continue delivering against their missions, safely and efficiently. From Italy to Bahrain to the United States, check out these stories.