Tag: chatbot

Chatbots and modern call centers provide governments with an efficient way to connect with citizens during critical times. Governments, health systems, and educational institutions are responsible for communicating and maintaining information portals regarding public safety, health and human services, emergency services, social services, and more. Now more than ever, communities are turning to their public sector organizations for up-to-date information. Read on to learn from organizations across industries and how they have scaled their services to meet increased demand.

State government labor and workforce development agencies are wrestling with an unprecedented surge in demand for services. In one week, 6.6 million Americans filed for initial unemployment insurance (UI) claims, nearly double the previous week. Many states are straining to meet this increase for demand in services. The cloud can help labor and agencies quickly scale and shift to meet constituent needs.

Your students have questions and you want to get them answers quickly and easily. With the rise in remote learning and education, virtual solutions such as chatbots are one way to make information available on-demand—anywhere and anytime. Did you know that you can create a Q&A chatbot for your educational institution in less than an hour?

Colleges and universities around the world are creating new Amazon Alexa skills to enhance the student experience on campus. From quiz skills built by professors that help students study to multi-lingual skills that give students access to learning content in their native language, Alexa is helping universities create new and exciting learning environments. Read what five schools from around the world are doing with Alexa skills this school year.