AWS Public Sector Blog

Tag: chatbot

4 ways conversational AI and Amazon Lex help the public sector transform customer engagement

Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.

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5 ways higher education institutions get started transforming with the cloud

Higher education institutions that hadn’t previously considered the cloud prior to the pandemic are now investigating how to begin their cloud journey. In this blog post, we highlight some strategies and first projects to help higher education institutions get started with the Amazon Web Services (AWS) Cloud simply and efficiently. 

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Governments create cloud-enabled constituent engagement systems to solve challenges and innovate communities

A constituent engagement system helps governments communicate, listen, and respond to informational, service, and transactional requests from their communities. Governments across the US are embracing the cloud to optimize constituent engagement systems and improve the experience, reduce and eliminate friction for both enterprise employees and their customers, and manage first contact burdens on staffed, centralized intake points to liberate resources for higher priority initiatives.

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Improving pandemic response, citizen services, and assessing beehive health: The latest from AWS Cloud Innovation Centers

Cloud Innovation Centers (CICs) powered by Amazon Web Services (AWS) aim to empower public sector organizations to quickly create and test new ideas using Amazon’s innovation methodology. With the CIC program, students and researchers, along with AWS teams, focus on solving real-life societal challenges facing the public sector. Learn more about some of the digital solutions on challenges the CIC team published over the last quarter such as working to prevent opioid overdose, discovering new coronaviruses, and using machine learning to monitor beehive health.

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Canadian government department serves public sector employees and organizations using AI-powered chatbot

As populations continue to grow, government departments around the world are exploring new ways to scale their delivery of client services. The Public Services Health & Safety Association (PSHSA), a transfer payment agency of the Ontario government’s Ministry of Labour Training and Skills Development, turned to an artificial intelligence (AI)-powered chatbot to better serve customers by addressing their occupational health and safety training and consulting questions.

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Canadian government meets citizen needs quickly with secure, compliant solutions built on AWS

Governments at all levels rapidly addressed the rising challenges of the COVID-19 pandemic. Canadian governments  met citizens’ needs quickly by building secure, compliant solutions on AWS to deliver critical information and services. Working with partners and AWS, Canadian governments and agencies released multiple solutions for providing a modern, digital-first experience for all to interact with the government and receive the information and services they need.

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Chatbots and call centers: Connecting with citizens during critical times

Chatbots and modern call centers provide governments with an efficient way to connect with citizens during critical times. Governments, health systems, and educational institutions are responsible for communicating and maintaining information portals regarding public safety, health and human services, emergency services, social services, and more. Now more than ever, communities are turning to their public sector organizations for up-to-date information. Read on to learn from organizations across industries and how they have scaled their services to meet increased demand.

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Using the cloud to help labor, workforce, and human services agencies cope with increased demand for services

State government labor and workforce development agencies are wrestling with an unprecedented surge in demand for services. In one week, 6.6 million Americans filed for initial unemployment insurance (UI) claims, nearly double the previous week. Many states are straining to meet this increase for demand in services. The cloud can help labor and agencies quickly scale and shift to meet constituent needs.

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How to build a chatbot for your school in less than an hour

Your students have questions and you want to get them answers quickly and easily. With the rise in remote learning and education, virtual solutions such as chatbots are one way to make information available on-demand—anywhere and anytime. Did you know that you can create a Q&A chatbot for your educational institution in less than an hour?

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Alexa Chatbot for education

Just in time for back to school: Updates from Alexa on campus

Colleges and universities around the world are creating new Amazon Alexa skills to enhance the student experience on campus. From quiz skills built by professors that help students study to multi-lingual skills that give students access to learning content in their native language, Alexa is helping universities create new and exciting learning environments. Read what five schools from around the world are doing with Alexa skills this school year.

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