AWS Business Applications
Contact centers are at the core of your business, working hard to solve critical issues and improve your customer's experience with every interaction. Amazon Connect is an easy-to-use cloud contact center that helps you deliver superior customer service at a lower cost.
AWS Supply Chain is a cloud-based application that unifies data, provides ML-powered actionable insights, and offers built-in contextual collaboration. AWS Supply Chain can easily connect to your existing enterprise resource planning (ERP) and supply chain management systems, without requiring replatforming, upfront licensing fees, or long-term commitments.
Deploy Amazon’s proprietary technology in your own physical stores and spaces. Just Walk Out technology uses cutting-edge computer vision and deep learning to move shoppers through spaces quickly while providing retailers insights about product selection and purchasing. Amazon One uses custom-built algorithms and hardware to create a person’s unique palm signature so you can securely and quickly verify their identity to simplify a range of tasks, like payment and access.
Learn about Just Walk Out technology »
Developers can leverage a set of SDKs and APIs to embed customer communication services directly into your applications. Enable email, SMS, push notifications, chat, audio, video, and voice over the PSTN communications, all at a fraction of the usual cost and complexity.
Send communications with confidence using the industry’s most secure, end-to-end encrypted, communication technology. With Wickr, security-conscious enterprises and government agencies benefit from advanced security features not available with traditional communications services – across messaging, voice and video calling, file sharing, and collaboration.
Organizations increasingly need options that enable employees to work from any location while remaining secure and productive. We provide a set of pay as you go productivity applications built on AWS to quickly, securely, and cost-effectively enable your team members to check project status, collaborate on content, and communicate in real-time.
AWS Business Application Services
Easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
AWS Supply Chain
Just Walk Out
Gives you the power to build apps for managing your team's work. No programming required.
Meet, chat, and place business calls inside and outside your organization, all using a single application.
Fully managed, secure content creation, storage, and collaboration service, allowing you to easily create, edit, and share content from anywhere on any device.
Secure, managed business email and calendar service with support for existing desktop and mobile email client applications.
Alexa for Business
Enables organizations and employees to use Alexa as their intelligent assistant to get more work done.
Amazon Simple Email Service (SES)
Cost-effective, flexible, and scalable email service that enables developers to send mail from within any application.
Send mobile messages to your customers with the scale of AWS, but you only pay for what you use.
Amazon Chime SDK
Add audio calling, video calling, and screen sharing capabilities directly to your applications.
If our legacy contact center was a railroad, Amazon Connect is a rocket ship. It helps us go further, faster in serving customers and living up to our promises.