Contact centers are at the core of your business, working hard to solve critical issues and improve customer experience with every interaction. Your frontline agents need the right information at the right time to delight customers and solve their issues quickly. Amazon Connect is a cost-effective and easy to use cloud contact center solution enabling personal, omnichannel, AI-powered customer interactions.
Organizations increasingly need options that enable employees to work from any location while remaining secure and productive. We provide a set of pay as you go productivity applications built on AWS to quickly, securely, and cost-effectively enable your team members to check project status, collaborate on content, and communicate in real-time.
Developers can leverage a set of SDKs and APIs to embed customer communication services directly into your applications. Enable email, SMS, push notifications, chat, audio, video, and voice over the PSTN communications, all at a fraction of the usual cost and complexity.
Promote your products and services with custom marketing communication campaigns. Leverage basic templates or create highly personalized messages like special offers or newsletters. Target customer groups with campaign-based messages, or design multi-step communication journeys for a holistic customer experience with custom channels, email, SMS, or push notifications.
Quickly build apps to manage your team’s work without writing code. Use templates to build common apps quickly, like Team Task Tracker to easily assign and monitor tasks, or Inventory Manager to track device inventory, availability, and requests across your team. These apps are enabled for web browsers and mobile devices so you teams can work from anywhere.
Deliver high-quality messaging, screen sharing, audio, and video capabilities directly in your own apps. Enable your customers to collaborate more effectively within telemedicine apps, retail apps, gaming apps, and more. Eliminate the cost, complexity, and friction of creating and maintaining real-time communication infrastructure and services.
AWS Business Application Services
If our legacy contact center was a railroad, Amazon Connect is a rocket ship. It helps us go further, faster in serving customers and living up to our promises.