AWS Incident Detection and Response

AWS Incident Detection and Response is designed to help you reduce potential for failures on your workloads and to help you accelerate recovery from critical incidents.

AWS Incident Detection and Response begins with a review of your workloads to jointly define critical metrics and alarms and provide improved visibility into the application and infrastructure layers of your workloads. AWS Incident Management Engineers monitor your workloads, detect critical incidents, and engage you on a call bridge to help you accelerate the recovery of your workloads. AWS Incident Detection and Response is designed to help you apply lessons learned from previous incidents to inform improvements to response plans and workload architecture, so that you can improve the resiliency of your workloads.

AWS Incident Detection and Response is available in English for workloads hosted in eligible AWS regions. AWS Incident Detection and Response is available only to Enterprise Support customers.  

Designed to help you define critical metrics and alarms to improve visibility into the application and infrastructure layers of your workloads.

AWS Incident Management engineers will help you monitor your workloads 24x7 and detect critical incidents.

Designed to help you recover faster from disruptions through rapid engagement with AWS experts using jointly defined response plans and runbooks.

Designed to help you proactively mitigate issues by providing guidance for improving the architecture and operations of your workloads to align with best practice guidance from AWS.

For additional information about service controls, security features and functionalities, including, as applicable, information about storing, retrieving, modifying, restricting, and deleting data, please see https://docs.aws.amazon.com/index.html. This additional information does not form part of the Documentation for purposes of the AWS Customer Agreement available at http://aws.amazon.com/agreement, or other agreement between you and AWS governing your use of AWS’s services.