AWS Elemental Media Event Management (MEM) Documentation

MEM is a consultative support program designed to improve the operational reliability of business-critical video workloads. MEM is designed to service video workloads such as broadcasting or streaming live linear channels, marquee sporting events, or launching a new over-the-top (OTT) video service.

MEM assigns specialized resources and applies a process modeled for the operational requirements of video workloads that use AWS Media Services, AWS Elemental Appliances and Software, or Amazon CloudFront.

Leverage the AWS Elemental Customer Success team’s deep technical expertise to improve the reliability of your media workload. You get the benefit of both industry best practices and AWS-specific engineering experience.

Receive a clinical, data-driven assessment of operational risks and recommended actionable steps to mitigate them summarized in an Operational Readiness Review (ORR) document. ORRs are how you can achieve the resiliency, scalability, and performance needed for your video workload.

MEM is designed expedite the resolution of both critical issues and non-critical questions by having support cases routed to engineers familiar with your workflow. With direct access to informed experts, issues that arise during implementation, deployment, and testing can be addressed quickly to keep the deployment on schedule for a successful launch.

MEM Launch is a fixed-term engagement with a typical duration of 2-5 months depending on the complexity of the workload. MEM Launch is ideal for new workload launches, critical video workload migrations, and important live events. MEM Launch engagements consist of four phases: an initial Planning phase, a Preparation and Testing phase in the weeks leading to the workload launch or event, Event Support on the day of your event, and a Retrospective summary after the event is completed. An Event Delivery Manager and a Media Enterprise Account Engineer from the AWS Elemental Customer Success team will work with you throughout the engagement. The cost and duration varies depending on the size of your event and the complexity of your workload, with typical engagements lasting between 10 and 18 weeks.

MEM Annual is a subscription model designed for more complex deployments where the duration is uncertain, or for ongoing live event support such as coverage of an entire sports season. Like MEM Launch, a MEM Annual engagement includes an onboarding process with an initial discovery, documentation, and planning phase. MEM Annual is ideal for complex workload migrations like an SSAI deployment or season-long sports coverage where you regularly need experts on a live event bridge. MEM Annual requires a 6-month minimum commitment and automatically renews each month.

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