Anthem Enables Intelligent Claims Processing Using Amazon Textract
2021
Industry Challenge
Health insurance companies spend millions of dollars to extract sensitive information from claims forms and accompanying attachments to perform their business operations. At Anthem it took an average of 20 minutes per claim to manually extract this information. To reduce manual labor, the company wanted to automate the process.
We hope technologies like Amazon Textract will help Anthem become a digital-first organization.”
Reddi Gudla
Staff Vice President, Anthem
Anthem’s Solution
Turning to Amazon Web Services (AWS), Anthem used Amazon Textract—a fully managed machine learning service that automatically extracts printed text, handwriting, and other data from scanned documents—to digitize and automate its claims process. Anthem chose Amazon Textract for its image-processing capability, ability to detect tables and forms, and adherence to security and compliance standards.
After a medical provider submits documents to Anthem’s provider portal, the documents enter a data store and are sent to a digital-processing function powered by Amazon Textract. Inside this function, Amazon Textract uses optical character recognition to extract data and uses machine learning to automatically index and classify each document. The processed claim is then made available to Anthem stakeholders.
Learn more about AWS for Healthcare: aws.amazon.com/health.
Benefits of Using AWS
- Extracts and digitizes data to quickly process thousands of claims each day
- Automated 80% of its claims-processing workflow
- Expects to reach 90% automation or higher on AWS
About Anthem
Anthem is one of the largest health insurance providers in the United States.
More Healthcare Customer Stories
Total results: 291
no items found
-
United States
Availity Modernizes Healthcare Technology through Collaboration with AWS
Learn how Availity is driving generative AI innovation while increasing efficiency and security through the support of AWS experts. -
Netherlands
dsm-firmenich and Xebia Help Farmers Meet Their Sustainability Targets on AWS with Sustell
Challenge As demand for sustainable products grows, animal farmers need to understand and reduce their environmental footprint, which is not possible without visibility into their activities. Solution To achieve a greener future, dsm-firmenich worked with AWS Partner Xebia to build Sustell, an AWS-powered, intelligent sustainability solution for animal farmers and feed producers. -
United Kingdom
NHS Midlands and Lancashire Launches Activate, Incorporating a Scalable, Cost-Effective Patient Contact Center Solution with Digital Space on AWS, Reducing Patient Waiting Lists by 9–14%
NHS Midlands and Lancashire (NHS ML) supports nine Integrated Care Boards (ICBs) across England from its bases in the Midlands and North West, providing the high-quality transformational and back-office support they need. Using traditional methods for all patient contact was time consuming, ineffective, and expensive. The NHS ML Referral Management Centre chose AWS Partner Digital Space to migrate its patient contact center to Amazon Web Services (AWS) and deployed an automated multi-channel approach to patient communication and engagement. The innovative digital transformation of its patient waiting list management reduced waiting lists 9–14%, depending on specialty.
-
United States
Greenway Health Fuels EHR Innovation Using AWS HealthLake
Greenway Health uses AWS HealthLake to offer a fully managed certified FHIR electronic health record solution for providers, helping them serve patients more efficiently while creating a foundation for innovation.