Overview
Acqueon Engagement is a comprehensive Campaign Management solution for Amazon Connect. It lets you engage prospects and customers using voice, 2-way messaging, and emails for sales, service, and collections. It features a built-in CDP, an auto-dialer supporting preview, progressive, predictive, and agent-less modes, and an agent desktop for inbound and outbound interactions. It comes with integrated rules for privacy compliance, meeting TCPA, GDPR, CCPA, and Ofcom regulations. Lists can be uploaded from files or pulled from CRM applications and easily segmented. It adds best-in-class campaign management capabilities to create precise strategies for prioritizing and engaging customers. It leverages statistical and predictive models including Best-Time-To-Call (BTTC) and list penetration. The agent desktop also provides all the necessary tools to enhance agent productivity, access to the customer details, and support blended operations.
Highlights
- Industry leading Predictive, Progressive and Preview dialer for Amazon Connect with a highly sophisticated built-in Call Progress Analysis engine
- Complete toolkit to design and execute oubound Sales, Collections, Customer Service and Retention campaigns that are natively integrated with Amazon Connect and CRMs such as Salesforce
- Powerful campaign management capabilities with built-in omnichannel compliance adherence for TCPA, DNC, FDCPA (Reg F), CCPA, GDPR and extensive other global regulations
Details
Pricing
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Acqueon Engagement | 6.5MM minutes of Dialer and 8.5MM minutes of Desktop usage per year | $195,000.00 | |
Acqueon Desktop | 8.5MM minutes of agent desktop usage per year for inbound and outbound | $85,000.00 | |
Digital Platform | Package of 200K digital transactions (priced per package) | $2,000.00 | |
Compliance | Advanced compliance package/year | $35,000.00 | - |
CRM Plugins | CRM Server plug-in/year | $12,000.00 | - |
IVR Throttling | IVR Throttling plug-in/year | $84,000.00 | - |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
https://www.acqueon.com/support/ Acqueon Support channels Web: http://acqueon.issuetrak.com/Login.asp Email: productsupport@acqueon.com Voice: North America and Europe: +1 888 946 6878 Asia and Africa: +91 44 6108 4888 / +91 44 3089 4888
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.