Tag: AWS Partner Spotlight

Deloitte’s Synergy offers an end-to-end integration that considers critical factors to ensure cities and places of the future are human-centric. The goal of Synergy solutions is to help ensure citizens have the best experience, powered by technology, whether at work, in their commute, obtaining healthcare, or while out with our friends. Learn how the Portuguese Red Cross leveraged the Synergy platform to launch a solution to solve the issue of elderly people living alone.

Tenant data isolation is a core SaaS concept, verifying that tenant resources remain in isolated environments. There are a number of ways to achieve this isolation, and one common approach is to use a token vending machine that issues tenant-scoped credentials at runtime. Explore an alternate approach to vending tokens that uses Amazon EKS and open-source HashiCorp Vault, simplifying access to the credentials and streamlining the overall management of tenant-scoped policies.

Metal Toad has been working with major entertainment brands for decades, including keeping some of the highest-profile media sites live under unique traffic conditions. Keeping these sites up and running is one of Metal Toad’s superpowers, but the AWS Digital Customer Experience Competency Partner couldn’t do it without the tools provided by AWS. Explore some of the strategies Metal Toad deployed to protect a customer’s site during an event where failure was not an option.

Prometheus is an open-source systems monitoring and alerting toolkit which many companies and organizations have adopted. OpsWatch from Arvato Systems helps to bridge the gap between Prometheus native and non-native Amazon CloudWatch metrics and Amazon GuardDuty events. OpsWatch does this by consuming metrics, transforming and enriching them. They can be displayed in dashboards and/or trigger alerts. This gives the operator a single pane of Prometheus with powerful monitoring capabilities.

The modern data lake has solved a number of challenges associated with the traditional data warehouse, such as the ability to store unstructured, semi-structured, and structured data in one cost-efficient location. Explore the best practices for structuring your data lake analytics with Starburst Galaxy and AWS. Starburst Galaxy is a cloud-native service which provides fast access and flexible management of data, without adding the complexity of data movement.

To make the best use of an Amazon SQS and AWS Lambda integration using event source mapping, it’s important to understand how the integration works. The SQS-Lambda integration is a powerful feature, and for small to medium-sized queues you don’t have to think much about the integration as it works out of the box. Serverless Guru is an AWS Advanced Tier Services Partner that helps companies build, migrate, and train teams on AWS serverless development.

A tenant management service manages the tenant’s provisioning and lifecycle, and tenant management is usually one of the first services SaaS providers build for their SaaS control plane, as the tenant onboarding experience must be simple and fast. Learn how CyberArk built a serverless, simple, and scalable tenant management service. Its primary responsibility is adding new tenants and provisioning multiple CyberArk products to the tenants according to the customer’s subscription.

Customer service agents communicate with many individuals using channels such as inbound and outbound calls, emails, chats, and social media messaging. For channels like email or social media messaging, there is typically a target timeframe within which the agent needs to reply to the customer. Learn about an AI-powered solution called Smart Reply developed by Axrail, an AWS Advanced Tier Services Partner that provides outcome-based digital transformation through analytics and application modernization.

Amazon S3 is ideal when you want to store documents, images, and videos and render with faster performance. Learn about the object storage accelerator built by DXC Technology, a serverless solution that automatically creates code repository, CI/CD pipeline, and S3 storage APIs with security best practices in a two-step deployment process. The solution is technology-agonistic which means any customer project can consume these services after deployment.

Increased competition, labor shortages, and changing customer expectations have forced organizations to rethink their document-based processes. Learn how Hyperscience addresses the limitations of legacy automation solutions to help insurance agencies optimize document processing. Explore how incorporating machine learning into automation solutions leads to greater end-to-end automation, more engaging work, and better business outcomes.