Tag: Customer Solutions

Queue-it, an AWS Partner, integrates with Amazon CloudFront to provide virtual waiting room capabilities that control visitor flow during high-traffic events—addressing scenarios where traffic spikes faster than infrastructure can scale, backend systems hit constraints, or fairness matters for limited-inventory sales. Built entirely on AWS services including DynamoDB, Lambda@Edge, and Amazon EC2, Queue-it’s solution helped Sky Mobile achieve a 37% conversion rate increase during their iPhone launch and enabled His Majesty’s Passport Office to handle traffic spikes of nearly 70,000 applications while maintaining system stability.

For COOs, generative AI isn’t just another technology—it’s a fundamental shift in how you lead and execute. The integration of Domo’s agentic AI with Amazon Bedrock transforms operational workflows from reactive to predictive, automating decisions while surfacing insights that drive measurable outcomes. By embracing this framework, you’re positioning your organization to lead with data-driven confidence and sustainable competitive advantage.

Tines connects AWS Security Hub with security and IT tools to enrich alerts and automate resolution. Through intelligent workflows, teams can balance human insight with automation to achieve faster, more reliable security outcomes.

Kiwa Digital partnered with Custom D to build CultureQ, a culturally governed platform for preserving Indigenous languages and knowledge. CultureQ is built using Caitlyn, Custom D’s white-label generative AI platform on AWS and powered by Amazon Bedrock. The solution enables secure, community-controlled access to trusted cultural resources while supporting language revitalisation in the digital age.

Each year, we honor members of the AWS Partner Network (APN) from around the globe that play key roles in helping customers drive innovation and build solutions on AWS. Announced during a Partner Awards Gala at AWS re:Invent, the 2025 Geo and Global AWS Partner Awards recognize a wide range of partners whose business models have embraced specialization, innovation, and cooperation over the past year.

AWS Partners are leveraging Amazon Bedrock AgentCore to rapidly transform proof-of-concept AI innovations into production-ready enterprise solutions, delivering transformative value across industries from financial services to travel and banking. Early adopters like Caylent, Cisco, Genpact, PwC Australia, and Reply are achieving remarkable results—including faster response times, reduced developer cognitive load, and significant ROI—by utilizing AgentCore’s serverless runtime, memory management, and enterprise-grade security features.

Over the past few years, no-code and low-code platforms have revolutionized software development. As AI assistance becomes commonplace, organizations seek tools that bridge the gap between vision and execution. Zendesk App Builder, powered by Amazon Bedrock and built on AWS, offers a solution that allows customers to create custom apps that extend Zendesk’s capabilities to meet unique customer service needs.

The integration of Amazon Bedrock and Kong AI Gateway provides organizations with a comprehensive solution for scaling generative AI implementations, addressing key challenges in cost management, model orchestration, and operational visibility. Through Kong AI Gateway’s token-based cost controls, automated semantic routing across multiple LLMs, and comprehensive AI observability features, organizations can effectively manage and govern their AI applications while leveraging Amazon Bedrock’s secure foundation of leading foundation models and managed infrastructure.

AWS Generative AI Innovation Center launches Partner Innovation Alliance (PIA) ISV Pods, pairing ISVs with PIA partners to accelerate enterprise-grade generative AI solutions. This strategic program addresses growing demand for industry-specific and horizontal AI capabilities, focusing on agentic AI development. With structured enablement, expert guidance, and go-to-market support, ISV Pods are set to pioneer the next wave of AI innovation, transforming businesses across industries.

Harbor Pilot is an agentic AI system built on AWS in close collaboration with AWS OneTeam, designed to automate identity management tasks using natural language input. Within 30 days of release, over 50% of customers adopted the solution, which helps reduce manual workflow creation from hours to minutes while integrating with SailPoint’s Identity Security Cloud.