Tag: ServiceNow

By Matthijs ten Seldam, Global Program Manager – AWS Ambassador Program The AWS Ambassador Program is a vibrant worldwide community of AWS experts, known as AWS Ambassadors, from AWS Partner Network (APN) Services and Software Partners. AWS Ambassadors are recognized as influential AWS professionals in supporting and driving their organization’s AWS proficiency and sharing their […]

ServiceNow and AWS have collaborated to bridge language barriers in global workforces. Using AWS services like Amazon Translate and Amazon Comprehend, the AWS Translate Spoke for ServiceNow Flow Designer enables automatic translation of text into employees’ native languages. By demonstrating how the AWS Translate Spoke can translate knowledge articles, this post explains how ServiceNow customers can easily build multi-language workflows to serve global users.

Thank you for joining us in Las Vegas for AWS re:Invent 2023. We hope you enjoyed all of the educational content and big announcements. If you missed anything or just want to recap, we have rounded up the most relevant launches and program updates available for the AWS Partner and AWS Marketplace communities, including the AWS Partner Keynote with Ruba Borno, which showcased how AWS is improving the partner experience to guide partners to higher-value opportunities and longer-term success.

Customers considering advanced monitoring solutions based on machine learning to reduce false alarm notifications can choose DXC Technology as their implementation partner due to its vast domain experience across industry verticals and deep cloud technology expertise. Learn how DXC analyzed the challenges faced by a large global pharmaceutical company and how the proposed monitoring solution helped the customer save effort in handling false incidents.

Both AWS and Deloitte understand that a customer’s cloud journey is different and have their own set of requirements. This is why Deloitte’s Cyber CMS solution provides a wide range of options for businesses to choose from to create the right package for them. Learn how Cyber CMS can help organizations become more trustworthy, resilient, and secure through proactive management of cyber risks.

Customers using cloud resources on AWS can safeguard sensitive IT systems and data by complying with the industry-recognized CIS AWS Foundations Benchmark, among other best practices defined by AWS security experts. This post explains how to get visibility of your cloud security posture when building secure multi-account, multi-region AWS deployments. Kyndryl is an IT infrastructure services provider that designs, builds, manages, and modernizes the information systems the world depends on every day.

A fundamental component of the Operational Excellence pillar of the AWS Well-Architected Framework is evolving your environment, incorporating continuous improvement over time. Moving to the cloud should be transformational for a business, by adding agility, and making it easier to innovate. Learn how DXC Technology, an AWS Premier Consulting Partner, integrated their ServiceNow instances with AWS Support so they could accelerate ticket resolution via automating ticket processing.

This post will show you how to send Amazon Inspector‘s Common Vulnerabilities and Exposures (CVE) findings to the ServiceNow Security Operations (SecOps) module. At the time of this write-up, there is no native adaptor from AWS to the ServiceNow SecOps module and, as such, requires a custom integration. Learn how to use ServiceNow’s native RESTful API to create a custom interface that an AWS Lambda function will leverage to send the CVE findings as they reach AWS Security Hub.

Relevance Lab is a platform-led services company specializing in cloud, DevOps and automation, analytics, and digital transformation. RLCatalyst AppInsights from Relevance Lab is a product complementing the AWS Service Catalog AppRegistry to provide application-centric views of cloud resources combining infrastructure, applications, and services. It supports a dynamic CMDB for operational excellence and cost governance in ServiceNow. The application is available at ServiceNow Store at no additional cost.

A seamless employee experience requires the workflow of user onboarding and offboarding requires integration between HR systems, ITSM tools, cloud resources, identity and access control, and intelligent automation. To address these common needs, Relevance Lab worked closely with AWS to create an intelligent automation solution using RLCatalyst, ServiceNow, and Jira Service Desk. In this post, walk through the workflow and learn about this solution for automated user onboarding and offboarding.