Category: AWS Lambda

Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone conversation health. This demo, Amazon Chime SDK Call Analytics Real-Time Summarizer, utilizes the Amazon […]

Amazon Chime SDK Voice Connector is a cloud-based service that provides SIP trunking for voice calling. It is widely used by businesses and organizations to facilitate communication with customers and partners. With Amazon Chime Voice SDK Connector, you can connect your existing phone system to the cloud and take advantage of features such as scalability, […]

This post was co-written with Pramod Amarnath Jingade, Senior Developer and Rasmus Thorup Windfeldt, Solution Manager at Topdanmark Topdanmark is one of Denmark’s largest insurance companies, established in 1899 and today offers a wide range of insurance products for both private individuals, business and agriculture. In this post, we will explore how Topdanmark used the […]

As complexity in projects and workloads increases, there is a constant need to automate manual tasks to save teams and customers time and resources. Customers have used this automation to set up reminders for deployments, on-call rotations, and maintenance. Amazon Chime is a communication service used by organizations to connect teams. Amazon Chime offers webhooks […]

Building low latency live streaming and implementing chat features are common requests from customers who want an interactive experience. For example, customers who want to build a live streaming app with user-generated content (UGC) look for chat to help enhance interaction between users. In live commerce services, sellers needs to be responsive to product chat […]

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

Amazon WorkDocs is a secure, fully managed file collaboration and management service. In addition to direct user access from various devices, you can use the WorkDocs API to develop applications that offer more documentation functions to meet your business needs. In this blog post, we demonstrate how to use the WorkDocs API with the AWS […]