Category: Artificial Intelligence

Portland General Electric (PGE) is a regulated, investor-owned utility that has operated out of Portland, Oregon for over 130 years. It supplies electricity to 51 cities and serves approximately 900,000 customers in a service area populated by 2 million Oregonians. In 2019, PGE realized that its on-premises IT systems alone could no longer support its […]

Editor’s note: This is the fourth in a monthly series for Financial Services Industry Service Spotlight. Read Part 3 featuring Amazon Textract Read Part 2 discussing Amazon Comprehend Read Part 1 highlighting Amazon SageMaker Notebook Instances — Welcome to the Service Spotlight blog series. In this series, we plan to highlight five key considerations of […]

We all witnessed and probably personally experienced the massive shift to online ordering as the COVID-19 pandemic set in. Despite the shift and somewhat surprisingly, 80% of sales still involve physical stores. As ecommerce continues to mature and consumers become more digitally savvy, these trends have emerged: Online sales continue to soar, with a 42% […]

For many ecommerce retailers, the difference between profitability and going out of business is fraud prevention. And although you might need to add several layers of security to prevent fraud, you don’t want a cumbersome customer experience. That balancing act often leads ecommerce retailers to sacrifice fraud detection to keep customers happy and maximize revenues, […]

As the retail industry tackles dramatic shifts in shopper behavior, broad changes in product assortments, and huge growth in digital orders, innovative merchants are responding to these market shifts with laser-focused, technology-driven customer experience initiatives. We wholeheartedly applaud these efforts. But it’s not enough. Retailers must also focus on back-office store operations to increase automation, […]

Whether you’re buying online or in a physical store, shopping should be easy, simple, and enjoyable. In the customer’s mind, the retailer or brand is one entity, regardless of the sales channel. For this reason, customers expect their journey to fluidly shift between digital and physical touchpoints with the same conveniences in store as online. […]

Last year was unprecedented for the travel and hospitality industry and for travelers and guests, providers and suppliers, employees and stakeholders alike. As a result of the disruption, companies that relied on moving average forecasting or looked to the same period last year have found themselves at the helm of a rudderless ship. Without accurate […]

Editor’s note: This is the third in a monthly series for Financial Services Industry Service Spotlight. Read Part 1 discussing Amazon SageMaker Notebook Instances. Read Part 2 discussing Amazon Comprehend (excluding Comprehend Medical). — Welcome to the Service Spotlight blog series. In this series, we plan to highlight five key considerations of a particular service […]

Editor’s note: This is the second in a monthly series for Financial Services Industry Service Spotlight. Read Part 1 discussing Amazon SageMaker Notebook Instances. — In this edition of Financial Services Industry (FSI) Service Spotlight monthly blog series, we highlight five key considerations of a particular service that FSI customers should focus on to help […]

It is well known that the majority of stock transactions are automated (as described here and here), for example using applications or “robots” implementing a trading strategy. More recently, an emerging trend in the financial services industry is the movement of trading solutions, such as algorithmic trading solutions, to the cloud (as described here and […]