Tag: automation

The How We Built This blog series features conversations with C-suite executives that are building innovative restaurant technologies on AWS The price of potatoes is up 13 percent, America’s “fry attachment rate” is above pre-pandemic levels, and restaurants must pivot efficiently to serve both on- and off-premise diners amidst a labor shortage. Restaurant operators are […]

Across the board, healthcare providers are struggling to serve patients within the funds available to them. Remote healthcare, along with AI powered automation of doctors’ non-value adding activities (such as repetitive conversations), will allow doctors to have more time for patients and enable healthcare providers to reduce their costs. Why automate Medical Contact Centers? According […]

IP Multimedia Subsystem (IMS) is a platform for delivering IP-based multimedia services such as voice, video, text, and supplementary services (for example, call barring, message waiting, ad hoc conferences, and more) to fixed and mobile users. With 5G, which is a framework to connect these users to networks such as IMS, the core network (5GC) […]

Introduction Turbine maintenance is an expensive, high-risk task. According to a recent analysis from the news website, wind farm owners are expected to spend more than $40 billion on operations and maintenance over a decade. Another recent study finds by using drone-based inspection instead of traditional rope-based inspection, you can reduce the operational costs by 70% […]

This post is co-authored with Tobias Lierzer of ERGO About ERGO Group ERGO Group is part of Munich Re – one of the world’s leading reinsurers and risk carriers. As one of the major insurance groups in Germany and Europe, ERGO Group is represented in around 30 countries worldwide, focusing mainly on Europe and Asia. […]

Although selling through computers has a long history, what we’ve come to know as ecommerce started in late 1994 with the release of Netscape Navigator, one of the original web browsers that led to widespread consumer use of the internet. Since then, ecommerce has become an ubiquitous form of shopping. It represents about 10% of […]

As the retail industry tackles dramatic shifts in shopper behavior, broad changes in product assortments, and huge growth in digital orders, innovative merchants are responding to these market shifts with laser-focused, technology-driven customer experience initiatives. We wholeheartedly applaud these efforts. But it’s not enough. Retailers must also focus on back-office store operations to increase automation, […]

Last week, the Small Business Administration (SBA) released new guidance for Paycheck Protection Program (PPP) and placed emphasis on helping smaller lenders and borrowers. According to the SBA, “small businesses, as defined by the US Census, employ 59.9 million people across the country.” A big push for the new guidance is to help “ensure increased access […]

 This post is authored by Evan Kohn, Chief Business Officer at APN Partner Pypestream Current events have revealed business continuity shortcomings across every single industry, especially in travel. Call centers weren’t prepared with readily available, scalable technology, and didn’t have the resources to properly withstand the increase in customer touchpoints. And what was left? A […]

Good practice (GxP) guidelines were established by the Food and Drug Administration (FDA) and aim to ensure organizations working in life sciences develop, manufacture, and distribute products that are safe, meet quality guidelines, and are fit for use. GxP compliance has been a part of the life sciences industry for many years and heavily influences […]