AWS Public Sector Blog

Tag: Amazon Connect

Westbound tunnel Elizabeth River Crossings

Next generation transportation tolling, enabled by the cloud

Toll operators are recognizing that facility and data resiliency are the key to navigating the current environment while preparing for any future disaster scenario or challenge. For departments of transportation and toll operators, this means operating traffic networks and tollways safely and efficiently and supporting essential services and workers—no matter the traffic volume.

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Fix This episode 15: State & local government

Mission critical cloud: State and local government, on the Fix This podcast

The third episode of the Mission Critical Cloud Fix This podcast mini-series by Teresa Carlson, vice president of the worldwide public sector at Amazon Web Services (AWS), is now live. We dove into how the cloud helps state and local government customers deliver critical services to citizens. Interviews featured in the podcast include the state of West Virginia (WV), Smartronix, and Los Angeles County Internal Services Department (LA County ISD). You can stream all episodes on Spotify, Apple Podcasts, Google Play, Stitcher, TuneIn, Overcast, iHeartRadio, and via RSS.

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Voting booth

Supporting elections through voter education and information access, security and scalability, and absentee voting

Even in uncertain times, election officials and political stakeholders are committed to serving a dynamic electorate in a secure, scalable, and cost-effective way. Cloud-based technologies from Amazon Web Services (AWS) and the AWS Partner Network (APN) can help elections administrators, campaigns, and civic engagement organizations with access to information, security and scalability, and absentee voting workflow solutions.

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West Virginia Workforce

Accelerating the response to West Virginia workforce needs through the cloud

In the United States, unemployment insurance claims are rising, with the current insured unemployment rate at 15.7%—the highest since the end of World War II. Many states are struggling with the volume of applications, causing legacy back-office systems to crash. Workforce West Va. identified three actions they could take to improve constituent services; many of these actions were enabled by the cloud.

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Creating an outbound calling solution during a pandemic using Amazon Connect

City and state government leaders are on the front line fighting COVID-19. Government agencies need to reach their constituents at a moment’s notice to communicate everything from the location of disease hot spots, calls for volunteers, providing life-saving guidelines, and keeping the public informed about the current state of affairs. They need to be able to reach citizens virtually or through electronic methods, since meeting in person isn’t an option. In this blog, you learn how to create an Amazon Connect instance, set it up in over a dozen languages, and send messages to millions of people in a short period of time.

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headphones and laptop

Chatbots and call centers: Connecting with citizens during critical times

Chatbots and modern call centers provide governments with an efficient way to connect with citizens during critical times. Governments, health systems, and educational institutions are responsible for communicating and maintaining information portals regarding public safety, health and human services, emergency services, social services, and more. Now more than ever, communities are turning to their public sector organizations for up-to-date information. Read on to learn from organizations across industries and how they have scaled their services to meet increased demand.

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headphones on laptop

Optimizing your call center to improve citizen services with the cloud

Public sector organizations are experiencing a high volume of requests for information ranging from health to finances to municipal services. At a time when in-person interaction is limited, citizens can call into contact centers to get the insights they need to make real-time decisions about their health and safety. Many organizations are turning to the cloud to quickly scale and deploy a contact center. But, understanding your cloud contact center at granular level can help better serve your constituents.

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Empowering education with critical infrastructure for remote learning and work

Empowering education with infrastructure for remote learning and work

Education ministries, colleges, and schools around the world are rapidly adopting remote learning and working to maintain business continuity and provide students with continued access to education. From quickly scaling learning management systems and launching virtual classrooms to upskilling educators and setting up remote help-desks, AWS and its education technology partners are providing mission-critical infrastructure that is enabling our customers to continue delivering against their missions, safely and efficiently. From Italy to Bahrain to the United States, check out these stories.

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man on computer filing for UI

Using the cloud to help labor, workforce, and human services agencies cope with increased demand for services

State government labor and workforce development agencies are wrestling with an unprecedented surge in demand for services. In one week, 6.6 million Americans filed for initial unemployment insurance (UI) claims, nearly double the previous week. Many states are straining to meet this increase for demand in services. The cloud can help labor and agencies quickly scale and shift to meet constituent needs.

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man holding chalkboard with cloud on it

How streaming applications and virtual desktops help schools bridge the gap

Moving to remote operations can be difficult in any industry, but especially in education where various stakeholders need to be prepared – from students, teachers, families, and administrators. Moving a highly structured, in-person environment to online is no simple task, so educational leaders across age and learner groups seek out best practices to support remote learning, teaching, and core operations. Here are three examples of how the cloud can help education quickly scale to support disruptions.

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