AWS Public Sector Blog

Tag: Amazon Connect

Max Peterson keynote address at AWS Public Sector Summit Online

An IT infrastructure to meet our new reality: What you missed at the AWS Public Sector Summit Online 2020

At the AWS Public Sector Summit Online, Max Peterson, vice president of international sales for the public sector, spoke about our new reality responding to a global pandemic—and how customers who have taken steps to transform digitally are already benefiting from their progress. Through the lens of customers’ and partners’ experience, Max shared lessons learned and how to apply these lessons to your cloud journey. Those four key lessons? Move fast, have an agile platform, keep innovating, and think big. Read on for more.

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woman working on her laptop at home next to phone and notebook

Mission: Providing business continuity for the future of work

Over the past few months, one of the biggest challenges for organizations and employees alike has been the sudden transition to remote work. But we have learned that remote work works when the right technology and leadership come together. Check out some impactful stories that demonstrate how governments have gone above and beyond using the cloud to quickly adapt to this new environment and shift away from the status quo.

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AWS Cloud Champion Video

Learn how to set up remote working, learning, and call centers with AWS Cloud Champion

For community organizations, government agencies, and educational institutions seeking to support a distributed workforce, citizenry, or student body with cloud capabilities, Amazon Web Services (AWS) has developed an online virtual booth to highlight remote work, learning, and call center use cases for the public sector. Learn how to connect your remote employees, constituents, or students on AWS by playing the AWS Cloud Champion: Virtual Workplace Interactive Challenge.

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blurry photo of people passing through Fulton Street subway station in NYC

Powering scalable, fast, and secure solutions to support contact tracing

AWS is committed to helping our customers address the challenges brought about by COVID-19. In the months since the pandemic started, we have helped governments and organizations around the world accelerate efforts to track the virus, understand its outbreak, and better contain its spread. These are principles that have been reinforced by the World Health Organization (WHO). With the number of worldwide cases continuing to rise at an alarming rate, there is a global imperative to discover, test, and isolate patients in order to slow the viral spread, save lives, and fully reopen economies. To meet this public health imperative, governments are expanding their use of a well-established technique called ‘contact tracing’.

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Westbound tunnel Elizabeth River Crossings

Next generation transportation tolling, enabled by the cloud

Toll operators are recognizing that facility and data resiliency are the key to navigating the current environment while preparing for any future disaster scenario or challenge. For departments of transportation and toll operators, this means operating traffic networks and tollways safely and efficiently and supporting essential services and workers—no matter the traffic volume.

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Fix This episode 15: State & local government

Mission critical cloud: State and local government, on the Fix This podcast

The third episode of the Mission Critical Cloud Fix This podcast mini-series by Teresa Carlson, vice president of the worldwide public sector at Amazon Web Services (AWS), is now live. We dove into how the cloud helps state and local government customers deliver critical services to citizens. Interviews featured in the podcast include the state of West Virginia (WV), Smartronix, and Los Angeles County Internal Services Department (LA County ISD). You can stream all episodes on Spotify, Apple Podcasts, Google Play, Stitcher, TuneIn, Overcast, iHeartRadio, and via RSS.

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Voting booth

Supporting elections through voter education and information access, security and scalability, and absentee voting

Even in uncertain times, election officials and political stakeholders are committed to serving a dynamic electorate in a secure, scalable, and cost-effective way. Cloud-based technologies from Amazon Web Services (AWS) and the AWS Partner Network (APN) can help elections administrators, campaigns, and civic engagement organizations with access to information, security and scalability, and absentee voting workflow solutions.

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West Virginia Workforce

Accelerating the response to West Virginia workforce needs through the cloud

In the United States, unemployment insurance claims are rising, with the current insured unemployment rate at 15.7%—the highest since the end of World War II. Many states are struggling with the volume of applications, causing legacy back-office systems to crash. Workforce West Va. identified three actions they could take to improve constituent services; many of these actions were enabled by the cloud.

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Creating an outbound calling solution during a pandemic using Amazon Connect

City and state government leaders are on the front line fighting COVID-19. Government agencies need to reach their constituents at a moment’s notice to communicate everything from the location of disease hot spots, calls for volunteers, providing life-saving guidelines, and keeping the public informed about the current state of affairs. They need to be able to reach citizens virtually or through electronic methods, since meeting in person isn’t an option. In this blog, you learn how to create an Amazon Connect instance, set it up in over a dozen languages, and send messages to millions of people in a short period of time.

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headphones and laptop

Chatbots and call centers: Connecting with citizens during critical times

Chatbots and modern call centers provide governments with an efficient way to connect with citizens during critical times. Governments, health systems, and educational institutions are responsible for communicating and maintaining information portals regarding public safety, health and human services, emergency services, social services, and more. Now more than ever, communities are turning to their public sector organizations for up-to-date information. Read on to learn from organizations across industries and how they have scaled their services to meet increased demand.

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