Tag: Enterprise Strategy

A common driver of public sector transformation is the potential for efficiency. This is certainly one of the benefits of digitalization. However, I want to share a story that shows why we need to balance this focus on efficiency with an understanding of how people will use our services to achieve the best results for our efforts. I walk through how agencies can approach human-centered design to create better and more effective citizen services.

Governments are increasingly adopting digital ID systems to improve inclusion and accessibility to public services. Based on the experiences shared by governments and by AWS experts who have worked to implement digital ID around the world, six lessons emerge about how to create the right strategic mindset for digital ID creation and implementation.

As government services around the world become increasingly digitalized, digital ID systems — many running on the cloud — are a critical part of these digital transformations. In this post, we dive deep into how these digital ID systems are strategically designed around a common vision, and how the cloud can help.

It’s no surprise that organizations are worried about becoming locked in to their cloud provider. After all, the history of IT is full of examples of vendors taking advantage of high switching costs to impose restrictive licensing terms and to increase prices. But the cloud is different—and in fact, is making it harder and harder for software, hardware, and IT service vendors to take advantage of the leverage that they have had in the past.