Tag: state and local government

Working alongside Amazon Web Services (AWS), the City of Tamarac built a multilingual, omnichannel contact center on Amazon Connect that puts residents first, whether they need emergency alerts during a storm, help with a water bill, or quick access to parks and recreation updates. Read this post to learn more

This post introduces the Cloudwick proprietary data platform Amorphic, highlights the AWS services that power it, and shows how public sector agencies are using it to simplify operations, reduce costs, and improve public service delivery.

This blog post explores how the Alabama Department of Revenue (ALDOR) and the Wisconsin Department of Revenue (Wisconsin DOR) are using AWS applications and services to modernize their contact centers to improve resilience, reduce costs, and scale support for the communities they serve.

Between rising operational costs and a population surge, Collier County, Florida, found itself facing serious budgetary pressures. For 13 consecutive years, the county had raised property taxes to keep up. But by 2023, residents were growing fatigued, and county leaders knew they needed a different solution.

Public sector organizations and technology vendors across industries—from healthcare and education to public safety and citizen services—struggle with complex identity integration requirements when deploying applications across multiple facilities and jurisdictions. This post demonstrates how organizations can eliminate integration delays using an automated metadata extraction solution built on AWS that provides self-service access to Amazon Cognito user pools metadata through a serverless REST API.

In modern cloud environments, organizations need efficient ways to manage and deploy multiple microservices while maintaining individual service autonomy and deployment flexibility. This is particularly important for complex solutions like child support systems that require both reliability and agility in their deployment processes. Voyatek offers an open-source, cloud-based child support solution that leverages a microservices architecture powered by AWS. Read this post to learn more.

In this post, we explore how Service NSW used AWS services to optimize its backup strategies while maintaining strict compliance requirements. By moving from a straightforward turnkey solution to a sophisticated, tiered approach, Service NSW achieved significant cost savings while enhancing its disaster recovery capabilities. The organization’s innovative use of automation for backup testing sets a new standard for efficient backup validation in large-scale database environments.

We are pleased to announce that AWS is now listed on the GovRAMP webpage under the Federal JAB Attestation category for both AWS GovCloud (US) (High) and AWS US East/West (Moderate) regions. Read this post to learn more.

Building on an eight-year cloud transformation journey with AWS, The North Carolina Department of Commerce’s Division of Employment Security (NCDES) is launched one of the first generative artificial intelligence (AI)-powered, public-facing solutions in the state: an intelligent virtual assistant that helps individuals navigate the unemployment insurance claim application process. Read this blog post to learn more.

What if a Medicaid agency could make sure that their leadership and staff had access to a reliable, single source of truth for their data in one unified platform? The implementation of an operational data store (ODS) presents a viable solution. This post explains the architectural choices available with Amazon Web Services (AWS) to effectively create and maintain an ODS.