Category: Thought Leadership

With customer expectations constantly evolving, average can no longer keep up in today’s competitive landscape. Better, faster insights can help businesses uncover new opportunities to move from average to advanced. Data-driven decision-making can help businesses plan improvements to existing products or services, highlight customer service successes and opportunities for engagement, and be more responsive to […]

How do the waves of interconnected economic, social, and political disruptions affect small and medium businesses (SMBs)? What key strategies should they be adapting to thrive in such market while still transforming into resilient digital businesses? Global financial challenges have caused systemic changes in the market such as inflation, an IT skills gap, supply chain, […]

In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a […]

What if business leaders had a way to speed digital innovation within their organizations without in-house technical teams? Business leaders today are struggling with a multitude of issues including hiring skilled employees, retention, and economic headwinds. Now is the time for small and medium businesses (SMBs) to unlock innovation with data analytics, automation, and application […]

Security is often top of the mind for small and medium sized business (SMB) leaders as they plan to invest more in cloud computing. They want to be able to identify security events, protect systems and services, and maintain the confidentiality and integrity of data. SMBs are challenged with limited knowledge or information on cost […]

As the 2022 calendar year comes to a close, small and medium businesses (SMBs) such as yours are likely planning ahead for the new year. Whether your financial and operational plans are fully finalized or still being adjusted, there is one line item that doesn’t cost anything: curiosity. Smart businesses recognize how important it is […]

While it is difficult to run a business, today small or medium businesses (SMBs) have the added challenges of defending themselves from sophisticated cyber and ransomware exposures, staying in compliance with their industry’s rules and regulations, and protecting customer data getting accidentally deleted or lost. A recent survey by CyberCatch revealed that 30% of SMBs […]

Small and medium businesses (SMBs) are “the backbone of Europe’s economy,” according to the European Commission, accounting for fully 99% of all EU businesses and half the GDP. And because of their track record of innovation and adaptability, a lot of focus is being placed on SMBs to help meet environmental goals. A new law […]

It has been a few years since COVID-19 changed the world. Every country, business, and person in the world has been affected. According to a McKinsey Global Survey of executives, companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. To stay competitive in […]

As a business leader, are you considering using Artificial Intelligence (AI) and Machine Learning (ML) to enhance your business outcomes? Businesses of all sizes are automating processes with technology for a variety of reasons—whether it’s more efficiency, lower costs, or another distinct benefit. If you have a limited technical background, you may be skeptical of […]