Category: Thought Leadership

We’re in the midst of the fourth Industrial Revolution—what is your company doing to improve its operations? While larger businesses have been working toward this for years, small and medium businesses (SMBs) can also optimize and enhance their manufacturing capabilities to drive quality, speed, and flexibility. At Amazon Web Services, we help you focus your […]

Business intelligence (BI) is an increasingly essential tool for organizations looking to gain a competitive edge, especially for small and medium size businesses (SMBs). The trend is clear: SMBs that use data analytics tools are twice as likely to report revenue growth compared to those that do not. It’s no wonder that the BI market […]

The global workforce is rapidly digitizing. Thanks in part to a pandemic that accelerated the shift to remote work and consumers who demand an optimized supply chain, companies of various sizes are adopting cloud computing to modernize their business and compete in our digital world. However, there is one big question on the minds of […]

In the current economic landscape, the cost of doing business around the world is increasing. Companies of all sizes are facing myriad obstacles, including budget constraints, limited resources, supply chain issues, and ever-changing customer expectations. The pressure to cut costs across all areas makes remaining competitive a challenge—especially for small to medium-sized businesses (SMBs). Can […]

With customer expectations constantly evolving, average can no longer keep up in today’s competitive landscape. Better, faster insights can help businesses uncover new opportunities to move from average to advanced. Data-driven decision-making can help businesses plan improvements to existing products or services, highlight customer service successes and opportunities for engagement, and be more responsive to […]

How do the waves of interconnected economic, social, and political disruptions affect small and medium businesses (SMBs)? What key strategies should they be adapting to thrive in such market while still transforming into resilient digital businesses? Global financial challenges have caused systemic changes in the market such as inflation, an IT skills gap, supply chain, […]

In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a […]

What if business leaders had a way to speed digital innovation within their organizations without in-house technical teams? Business leaders today are struggling with a multitude of issues including hiring skilled employees, retention, and economic headwinds. Now is the time for small and medium businesses (SMBs) to unlock innovation with data analytics, automation, and application […]

Security is often top of the mind for small and medium sized business (SMB) leaders as they plan to invest more in cloud computing. They want to be able to identify security events, protect systems and services, and maintain the confidentiality and integrity of data. SMBs are challenged with limited knowledge or information on cost […]

As the 2022 calendar year comes to a close, small and medium businesses (SMBs) such as yours are likely planning ahead for the new year. Whether your financial and operational plans are fully finalized or still being adjusted, there is one line item that doesn’t cost anything: curiosity. Smart businesses recognize how important it is […]