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Artificial intelligence (AI) can enhance the customer experience in a contact center, automate content moderation in media, improve healthcare analytics, forecast demand more accurately, and much more. With AI Services from AWS, you can use add capabilities like image and video analysis, natural language, personalized recommendations, virtual assistants, and forecasting to your applications without deep expertise in machine learning. Each of the services can be used standalone, or you can use them in concert to create sophisticated human-like functionality. Either way, you get instant access to fast, high quality AI tools based on the same technology used to power Amazon’s own businesses.
NHS Business Services Authority Case Study (1:46)
The NHS BSA uses AWS to automate portions of their healthcare contact call center to answer common questions more quickly and reduce calls to their representatives by more than 40%.
Using AI to Gather Customer Insights (3:44)
VideoPeel is transforming the traditional consumer research by automating the analysis of user generated content to produce dynamic consumer personas and actionable insights.
“GE Appliances processes millions of minutes of customer calls a month. Using Amazon Connect, Amazon Lex, and Amazon Polly, we can automate simple tasks such as looking up product information, taking down customer details, and answering common questions before an agent answers. This in turn helps us give back time, the most precious commodity, to our consumers. We added Amazon Transcribe to create call transcripts for automated analysis to continuously improve the process.”
Byron Guernsey – Chief Strategist, GE Appliances
"The customer is at the heart of everything we do at Domino's and we are working relentlessly to improve and enhance their experience. Using Amazon Personalize, we are able to achieve personalization at scale across our entire customer base, which was previously impossible. Amazon Personalize enables us to apply context about individual customers and their circumstances, and deliver customized communications such as special deals and offers through our digital channels."
Allan Collins – Group Chief Marketing Officer, Domino's Pizza Enterprises
“We have been using Amazon Forecast to predict demand for over 50,000 different products, using Amazon Forecast’s state-of-the-art deep learning algorithms that we can use right out of the box. Amazon Forecast takes care of all the heavy lifting of setting up pipelines, re-training schedules, and re-generating forecasts, so we can experiment with hundreds of models very easily.”
Fernando Croceri – Head of Analytics, Mercado Libre
“At Cox Automotive, we are looking to transform the way the world buys, sells, owns, and uses cars. To further modernize our automotive solutions, we will be leveraging Amazon Textract to accelerate how quickly cars can be transacted. With Amazon Textract, we can automatically capture and validate data from documents and forms, such as loan applications or vehicle titles, so decisions can be made more quickly. This will reduce customer effort and further streamline the process for everyone involved from the manufacturer to the buyer.”
Bryan Landerman – Chief Technology Officer, Cox Automotive
“Identity verification and validation have been a major challenge in emerging markets. The ability to properly identify users is a key hindrance in building credit for billions of people in emerging markets. Using Amazon Rekognition for identity verification on our mobile application has reduced verification errors significantly and given us the ability to scale. We can now detect and verify an individual’s identity in real time without any human intervention, thereby allowing faster access to our products. We tried various well-advertised solutions, but none of the popular alternatives could accurately map out various skin tones. Amazon Rekognition helped us effectively recognize faces of our customers in our markets. It also helped us with KYC in discovering overlapping profiles and duplicate datasets."
Wale Akanbi – CTO & Co-Founder, Aella Credit
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