AWS Service Level Agreements (SLAs)

Technology Categories

AWS commits to offer Service Level Agreements (SLAs) for all paid, generally available services. 

Note - The percentages below are provided for illustration only and subject to the applicable full SLA terms.

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  • Amazon API Gateway

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon API Gateway Full SLA

    Front-End Web & Mobile | Networking & Content Delivery | Serverless

  • Amazon AppFlow

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon AppFlow Full SLA

    Analytics

  • Amazon AppStream 2.0

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon AppStream 2.0 Full SLA

    End-User Computing (EUC)

  • Amazon Athena

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Athena Full SLA

    Analytics

  • Amazon Aurora (Multi-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Aurora (Multi-AZ) Full SLA

    Databases

  • Amazon Aurora (Single-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Aurora (Single-AZ) Full SLA

    Databases

  • Amazon Bedrock

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Bedrock Full SLA

    Machine Learning

  • Amazon Braket

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Braket Full SLA

    Quantum Technologies

  • Amazon Chime

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Chime Full SLA

    Business Applications

  • Amazon Chime SDK

    Monthly Uptime PercentageService Credit Percentage
    With a completed AWS Well-Architected Review,
    Less than 99.99% but greater than or equal to 99.9%    		10%
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Chime SDK Full SLA

    Developer Tools

  • Amazon Chime Voice Connector

    Monthly Uptime Percentage Service Credit Percentage
    With a completed AWS Well-Architected Review,
    Less than 99.99% but greater than or equal to 99.9%    		 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Chime Full SLA

    Business Applications

  • Amazon Cloud Directory

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Cloud Directory Full SLA

    Databases

  • Amazon CloudFront

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon CloudFront Full SLA

    Networking & Content Delivery

  • Amazon CloudSearch

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon CloudSearch Full SLA

    Databases

  • Amazon CloudWatch

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon CloudWatch Full SLA

    Management & Governance

  • Amazon CodeCatalyst

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon CodeCatalyst Full SLA

    Developer Tools

  • Amazon CodeGuru

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon CodeGuru Full SLA

    Machine Learning

  • Amazon CodeWhisperer

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon CodeWhisperer Full SLA

    Machine Learning

  • Amazon Cognito

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Cognito Full SLA

    Security, Identity & Compliance

  • Amazon Connect

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 5%
    Less than 99.0% but equal to or greater than 95.0% 15%
    Less than 95.0% 100%

    Amazon Connect Full SLA

    Customer Engagement

  • Amazon Data Firehose

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Data Firehose Full SLA

    Analytics

  • Amazon DataZone

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon DataZone Full SLA

    Analytics

  • Amazon Detective

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Detective Full SLA

    Security, Identity & Compliance

  • Amazon DevOps Guru

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon DevOps Guru Full SLA

    Machine Learning

  • Amazon DocumentDB (with MongoDB compatibility)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon DocumentDB (with MongoDB compatibility) Full SLA

    Databases

  • Amazon DynamoDB (Global Tables SLA)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.999% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon DynamoDB (Global SLA) Full SLA

    Databases

  • Amazon DynamoDB (Standard SLA)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon DynamoDB (Standard SLA) Full SLA

    Databases

  • Amazon ECS Anywhere

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon ECS Anywhere Full SLA

    Containers

  • Amazon Elastic File System (EFS) One Zone

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon EFS (One Zone) Full SLA

    Storage

  • Amazon Elastic File System (EFS) Standard

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon EFS (Standard) Full SLA

    Storage

  • Amazon Elastic Block Store (Region Level)

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.99% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%30%
    Less than 95.0%100%

    Amazon Elastic Block Store (Region Level) Full SLA

    Storage

  • Amazon Elastic Block Store (Volume Level)

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%30%
    Less than 95.0%100%

    Amazon Elastic Block Store (Volume Level) Full SLA

    Storage

  • Amazon Elastic Compute Cloud (EC2) (Instance Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 30%
    Less than 95.0% 100%

    Amazon Compute Full SLA

    Compute | Containers

  • Amazon Elastic Compute Cloud (EC2) (Region-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 30%
    Less than 95.0% 100%

    Amazon Compute Full SLA

    Compute | Containers

  • Amazon Elastic Container Registry (ECR)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Elastic Container Registry (ECR) Full SLA

    Containers

  • Amazon Elastic Container Service for Kubernetes (EKS)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Elastic Kubernetes Service (EKS) Full SLA

    Containers

  • Amazon Elastic Load Balancing Service (Multi-AZ)

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.99% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%30%
    Less than 95.0%100%

    Amazon Elastic Load Balancing Service (Multi-AZ) Full SLA

    Networking & Content Delivery

  • Amazon Elastic Load Balancing Service (Single-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon Elastic Load Balancing Service (Single-AZ) Full SLA

    Networking & Content Delivery

  • Amazon Elastic Transcoder

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Elastic Transcoder Full SLA

    Media Services

  • Amazon ElastiCache (Cross-AZ and Previous Generation Multi-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon ElastiCache (Cross-AZ and Previous Generation Multi-AZ) Full SLA

    Databases

  • Amazon ElastiCache (Serverless and Multi-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon ElastiCache (Serverless and Multi-AZ) Full SLA

    Databases

  • Amazon ElastiCache (Single-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon ElastiCache (Single-AZ) Full SLA

    Databases

  • Amazon EMR

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon EMR Full SLA

    Analytics

  • Amazon EventBridge

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon EventBridge Full SLA

    Application Integration | Serverless

  • Amazon File Cache Service

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.5% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon File Cache Service Full SLA

    Storage

  • Amazon FinSpace

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon FinSpace Full SLA

    Analytics

  • Amazon Forecast

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Forecast Full SLA

    Machine Learning

  • Amazon Fraud Detector

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Fraud Detector Full SLA

    Machine Learning

  • Amazon FSx (Multi-AZ for Amazon FSx for Windows File Server, Amazon FSx for NetApp ONTAP, and Amazon FSx for OpenZFS)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon FSx Full SLA

    Storage

  • Amazon FSx (Single AZ for Amazon FSx for NetApp ONTAP)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon FSx (Single AZ for Amazon FSx for NetApp ONTAP) Full SLA

    Storage

  • Amazon FSx (Single AZ for Amazon FSx for Windows File Server, Amazon FSx for OpenZFS, and Amazon FSx for Lustre)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon FSx (Single AZ for Amazon FSx for Windows File Server, Amazon FSx for OpenZFS, and Amazon FSx for Lustre) Full SLA

    Storage

  • Amazon GameLift (Instance-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon GameLift (Instance-Level) Full SLA

    Game Tech

  • Amazon GameLift (Region-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon GameLift (Region-Level) Full SLA

    Game Tech

  • Amazon GameLift (Request SLA - GameLift Anywhere and FlexMatch)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon GameLift (Request SLA - GameLift Anywhere and FlexMatch) Full SLA

    Game Tech

  • Amazon GuardDuty

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon GuardDuty Full SLA

    Security, Identity & Compliance

  • Amazon HealthLake

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon HealthLake Full SLA

    Machine Learning

  • Amazon HealthOmics

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon HealthOmics Full SLA

    Machine Learning

  • Amazon Inspector

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Inspector Full SLA

    Security, Identity & Compliance

  • Amazon Interactive Video Service

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Interactive Video Service Full SLA

    Media Services

  • Amazon Kendra

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Kendra Full SLA

    Machine Learning

  • Amazon Keyspaces for Apache Cassandra (Multi-Region Replication)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.999% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Keyspaces for Apache Cassandra (Multi-Region Replication) Full SLA

    Databases

  • Amazon Keyspaces for Apache Cassandra (Standard)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Keyspaces for Apache Cassandra (Standard) Full SLA

    Databases

  • Amazon Kinesis (Data Streams & Video Streams)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Kinesis Full SLA

    Analytics

  • Amazon Lightsail Instance and Block Storage (Instance-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon Lightsail Instance and Block Storage (Instance-Level) Full SLA

    Compute

  • Amazon Lightsail Instance and Block Storage (Region-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon Lightsail Instance and Block Storage (Region-Level) Full SLA

     

    Compute

  • Amazon Lightsail Instance and Block Storage (Volume-Level)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon Lightsail Instance and Block Storage (Volume-Level) Full SLA

    Compute

  • Amazon Lightsail Managed Databases

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but greater than or equal to 95.0% 10%
    Less than 95.0% 100%

    Amazon Lightsail Managed Databases Full SLA

    Compute

  • Amazon Location

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Location Full SLA

    Front-End Web & Mobile

  • Amazon Lookout for Equipment

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Lookout for Equipment Full SLA

    Machine Learning

  • Amazon Lookout for Vision

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Lookout for Vision Full SLA

    Machine Learning

  • Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical Translate) Full SLA

    Machine Learning

  • Amazon Macie

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Macie Full SLA

    Security, Identity & Compliance

  • Amazon Managed Blockchain

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Managed Blockchain Full SLA

    Blockchain

  • Amazon Managed Grafana

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Managed Grafana Full SLA

    Management & Governance

  • Amazon Managed Service for Apache Flink

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Managed Service for Apache Flink Full SLA

    Analytics

  • Amazon Managed Service for Prometheus

     

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Managed Service for Prometheus Full SLA

    Management and Governance

  • Amazon Managed Streaming for Apache Kafka (MSK)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Managed Streaming for Apache Kafka (MSK) Full SLA

    Analytics

  • Amazon Managed Workflows for Apache Airflow (MWAA)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon MWAA Full SLA

    Application Integration

  • Amazon MemoryDB for Redis

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 30%
    Less than 95.0% 100%

    Amazon MemoryDB for Redis Full SLA

    Databases

  • Amazon MemoryDB for Redis (Single-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon MemoryDB for Redis (Single-AZ) Full SLA

    Databases

  • Amazon Messaging (SQS, SNS)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Messaging (SQS, SNS) Full SLA

    Compute

  • Amazon Monitron

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.9% but greater than or equal to 99.0%10%
    Less than 99.0% but greater than or equal to 95.0%25%
    Less than 95.0%100%

    Amazon Monitron Full SLA

    Machine Learning

  • Amazon MQ

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon MQ Full SLA

    Application Integration

  • Amazon Neptune (Multi-AZ DB Instance, Multi-AZ DB Cluster and Multi-AZ Graph)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Neptune (Multi-AZ DB Instance, Multi-AZ DB Cluster and Multi-AZ Graph) Full SLA

    Databases

  • Amazon Neptune (Single DB Instance and Single-AZ Graph)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Neptune (Single DB Instance and Single-AZ Graph) Full SLA

    Databases

  • Amazon Nimble Studio

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 30%
    Less than 95.0% 100%

    Amazon Nimble Studio Full SLA

    Media Services

  • Amazon OpenSearch (Single AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.9% 10%
    Less than 99.9% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon OpenSearch (Single AZ) Full SLA

    Analytics

  • Amazon OpenSearch Service (Multi-AZ with Standby)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.9% 10%
    Less than 99.9% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon OpenSearch Service Full SLA

    Analytics

  • Amazon OpenSearch Service (Multi-AZ without Standby)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.9% 10%
    Less than 99.9% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon OpenSearch Service Full SLA

    Analytics

  • Amazon Personalize

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Personalize Full SLA

    Machine Learning

  • Amazon Q Developer

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but greater than or equal to 95.0% 25%
    Less than 95.0% 100%

    Amazon Q Developer Full SLA

    Machine Learning

  • Amazon Quantum Ledger Database (QLDB)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 30%
    Less than 95.0% 100%

    Amazon Quantum Ledger Database (QLDB) Full SLA

    Databases

  • Amazon QuickSight

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon QuickSight Full SLA

    Analytics

  • Amazon RDS Proxy

    Monthly Uptime PercentageService Credit Percentage
    Less than 99.99% but equal to or greater than 99.0%10%
    Less than 99.0% but equal to or greater than 95.0%25%
    Less than 95.0%100%

    Amazon RDS Proxy Full SLA

    Databases

  • Amazon Redshift (Multi-AZ)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Redshift (Multi-AZ) Full SLA

    Analytics

  • Amazon Redshift (Single-AZ Multi-Node and Serverless)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Redshift (Single-AZ Multi-Node and Serverless) Full SLA

    Analytics

  • Amazon Redshift (Single-AZ Single-Node)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.99% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Redshift (Single-AZ Single-Node) Full SLA

    Analytics

  • Amazon Rekognition

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.9% but greater than or equal to 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Rekognition Full SLA

    Machine Learning

  • Amazon Relational Database Service (Amazon RDS) (Multi-AZ DB Instance and Multi-AZ DB Cluster)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.95% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Relational Database Service (RDS) Full SLA

    Databases

  • Amazon Relational Database Service (Amazon RDS) (Single-DB Instance)

    Monthly Uptime Percentage Service Credit Percentage
    Less than 99.5% but equal to or greater than 99.0% 10%
    Less than 99.0% but equal to or greater than 95.0% 25%
    Less than 95.0% 100%

    Amazon Relational Database Service (RDS) Full SLA

    Databases
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