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AWS Service Level Agreements (SLAs)
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AWS commits to offer Service Level Agreements (SLAs) and publish Service Level Objectives (SLOs) for all paid, generally available services. We encourage customers to visit our well architected documentation for further details regarding SLOs.
Note - The percentages below are provided for illustration only and subject to the applicable full SLA terms.
Amazon API Gateway
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.95% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon API Gateway Full SLA
Front-End Web & Mobile | Networking & Content Delivery | Serverless
Amazon AppFlow
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
30%
Less than 95.0%
100%
Amazon AppFlow Full SLA
Amazon AppStream 2.0
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon AppStream 2.0 Full SLA
Amazon Athena
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Athena Full SLA
Amazon Aurora (Multi-AZ)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but equal to or greater than 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Aurora (Multi-AZ) Full SLA
Amazon Aurora (Single-AZ)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but equal to or greater than 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Aurora (Single-AZ) Full SLA
Amazon Bedrock
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon Bedrock Full SLA
Amazon Braket
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Braket Full SLA
Amazon Chime
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Chime Full SLA
Amazon Chime SDK
Monthly Uptime Percentage Service Credit Percentage
With a completed AWS Well-Architected Review, Less than 99.99% but greater than or equal to 99.9% 10%
Less than 99.9% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon Chime SDK Full SLA
Amazon Chime Voice Connector
Monthly Uptime Percentage
Service Credit Percentage
With a completed AWS Well-Architected Review,
Less than 99.99% but greater than or equal to 99.9%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Chime Full SLA
Amazon Cloud Directory
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon Cloud Directory Full SLA
Amazon CloudFront
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon CloudFront Full SLA
Networking & Content Delivery
Amazon CloudSearch
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but equal to or greater than 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon CloudSearch Full SLA
Amazon CloudWatch
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon CloudWatch Full SLA
Amazon CodeCatalyst
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
30%
Less than 95.0%
100%
Amazon CodeCatalyst Full SLA
Amazon CodeGuru
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon CodeGuru Full SLA
Amazon CodeWhisperer
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon CodeWhisperer Full SLA
Amazon Cognito
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Cognito Full SLA
Security, Identity & Compliance
Amazon Connect
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.0%
5%
Less than 99.0% but equal to or greater than 95.0%
15%
Less than 95.0%
100%
Amazon Connect Full SLA
Amazon Data Firehose
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon Data Firehose Full SLA
Amazon DataZone
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon DataZone Full SLA
Amazon Detective
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Detective Full SLA
Security, Identity & Compliance
Amazon DevOps Guru
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon DevOps Guru Full SLA
Amazon DocumentDB (with MongoDB compatibility)
Amazon DynamoDB (Global Tables SLA)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.999% but equal to or greater than 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon DynamoDB (Global SLA) Full SLA
Amazon DynamoDB (Standard SLA)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but equal to or greater than 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon DynamoDB (Standard SLA) Full SLA
Amazon ECS Anywhere
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.95% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
30%
Less than 95.0%
100%
Amazon ECS Anywhere Full SLA
Amazon Elastic File System (EFS) One Zone
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon EFS (One Zone) Full SLA
Amazon Elastic File System (EFS) Standard
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon EFS (Standard) Full SLA
Amazon Elastic Block Store (Region Level)
Amazon Elastic Block Store (Volume Level)
Amazon Elastic Compute Cloud (EC2) (Instance Level)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.5% but equal to or greater than 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
30%
Less than 95.0%
100%
Amazon Compute Full SLA
Amazon Elastic Compute Cloud (EC2) (Region-Level)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but equal to or greater than 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
30%
Less than 95.0%
100%
Amazon Compute Full SLA
Amazon Elastic Container Registry (ECR)
Amazon Elastic Container Service for Kubernetes (EKS)
Amazon Elastic Load Balancing Service (Multi-AZ)
Networking & Content Delivery
Amazon Elastic Load Balancing Service (Single-AZ)
Networking & Content Delivery
Amazon Elastic Transcoder
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Elastic Transcoder Full SLA
Amazon ElastiCache (Cross-AZ and Previous Generation Multi-AZ)
Amazon ElastiCache (Serverless and Multi-AZ)
Amazon ElastiCache (Single-AZ)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.5% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon ElastiCache (Single-AZ) Full SLA
Amazon EMR
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon EMR Full SLA
Amazon EventBridge
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon EventBridge Full SLA
Application Integration | Serverless
Amazon File Cache Service
Monthly Uptime Percentage Service Credit Percentage
Less than 99.5% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon File Cache Service Full SLA
Amazon FinSpace
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon FinSpace Full SLA
Amazon Forecast
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.95% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Forecast Full SLA
Amazon Fraud Detector
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Fraud Detector Full SLA
Amazon FSx (Multi-AZ for Amazon FSx for Windows File Server, Amazon FSx for NetApp ONTAP, and Amazon FSx for OpenZFS)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon FSx Full SLA
Amazon FSx (Single AZ for Amazon FSx for NetApp ONTAP)
Amazon FSx (Single AZ for Amazon FSx for Windows File Server, Amazon FSx for OpenZFS, and Amazon FSx for Lustre)
Amazon GameLift (Instance-Level)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.5% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon GameLift (Instance-Level) Full SLA
Amazon GameLift (Region-Level)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.95% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon GameLift (Region-Level) Full SLA
Amazon GameLift (Request SLA - GameLift Anywhere and FlexMatch)
Amazon GuardDuty
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon GuardDuty Full SLA
Security, Identity & Compliance
Amazon HealthLake
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon HealthLake Full SLA
Amazon HealthOmics
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon HealthOmics Full SLA
Amazon Inspector
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Inspector Full SLA
Security, Identity & Compliance
Amazon Interactive Video Service
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Interactive Video Service Full SLA
Amazon Kendra
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Kendra Full SLA
Amazon Keyspaces for Apache Cassandra (Multi-Region Replication)
Amazon Keyspaces for Apache Cassandra (Standard)
Amazon Kinesis (Data Streams & Video Streams)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Kinesis Full SLA
Amazon Lightsail Instance and Block Storage (Instance-Level)
Amazon Lightsail Instance and Block Storage (Region-Level)
Amazon Lightsail Instance and Block Storage (Volume-Level)
Amazon Lightsail Managed Databases
Amazon Location
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon Location Full SLA
Amazon Lookout for Equipment
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon Lookout for Equipment Full SLA
Amazon Lookout for Vision
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon Lookout for Vision Full SLA
Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate)
Amazon Macie
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Macie Full SLA
Security, Identity & Compliance
Amazon Managed Blockchain
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Managed Blockchain Full SLA
Amazon Managed Grafana
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon Managed Grafana Full SLA
Amazon Managed Service for Apache Flink
Amazon Managed Service for Prometheus
Management and Governance
Amazon Managed Streaming for Apache Kafka (MSK)
Amazon Managed Workflows for Apache Airflow (MWAA)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon MWAA Full SLA
Amazon MemoryDB for Redis
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.5% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
30%
Less than 95.0%
100%
Amazon MemoryDB for Redis Full SLA
Amazon MemoryDB for Redis (Single-AZ)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon MemoryDB for Redis (Single-AZ) Full SLA
Amazon Messaging (SQS, SNS)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Messaging (SQS, SNS) Full SLA
Amazon Monitron
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0% 10%
Less than 99.0% but greater than or equal to 95.0% 25%
Less than 95.0% 100%
Amazon Monitron Full SLA
Amazon MQ
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon MQ Full SLA
Amazon Neptune (Multi-AZ DB Instance, Multi-AZ DB Cluster and Multi-AZ Graph)
Amazon Neptune (Single DB Instance and Single-AZ Graph)
Amazon Nimble Studio
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but equal to or greater than 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
30%
Less than 95.0%
100%
Amazon Nimble Studio Full SLA
Amazon OpenSearch (Single AZ)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.9%
10%
Less than 99.9% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon OpenSearch (Single AZ) Full SLA
Amazon OpenSearch Service (Multi-AZ with Standby)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.9%
10%
Less than 99.9% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon OpenSearch Service Full SLA
Amazon OpenSearch Service (Multi-AZ without Standby)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.9%
10%
Less than 99.9% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon OpenSearch Service Full SLA
Amazon Personalize
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Personalize Full SLA
Amazon Q Developer
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but greater than or equal to 95.0%
25%
Less than 95.0%
100%
Amazon Q Developer Full SLA
Amazon Quantum Ledger Database (QLDB)
Amazon QuickSight
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon QuickSight Full SLA
Amazon RDS Proxy
Monthly Uptime Percentage Service Credit Percentage
Less than 99.99% but equal to or greater than 99.0% 10%
Less than 99.0% but equal to or greater than 95.0% 25%
Less than 95.0% 100%
Amazon RDS Proxy Full SLA
Amazon Redshift (Multi-AZ)
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.99% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Redshift (Multi-AZ) Full SLA
Amazon Redshift (Single-AZ Multi-Node and Serverless)
Amazon Redshift (Single-AZ Single-Node)
Amazon Rekognition
Monthly Uptime Percentage
Service Credit Percentage
Less than 99.9% but greater than or equal to 99.0%
10%
Less than 99.0% but equal to or greater than 95.0%
25%
Less than 95.0%
100%
Amazon Rekognition Full SLA
Amazon Relational Database Service (Amazon RDS) (Multi-AZ DB Instance and Multi-AZ DB Cluster)
Amazon Relational Database Service (Amazon RDS) (Single-DB Instance)