Care Logistics Enhances Hospital Command Center Capabilities with TIBCO on AWS

Executive Summary

Care Logistics leveraged the connected intelligence and data management capabilities of TIBCO on AWS to develop new innovations in its hospital operational Command Center solution and drive better outcomes for healthcare customers. By partnering with TIBCO, the company removed limitations on boards and provided hospitals and health systems more inmersive, configuarble and secure displays to facilitate faster and more informed decisions. 

Enhancements to Provide Better Solutions for Customers

Care Logistics historically provided its customers with individualized boards within its Command Center product. These boards contained critical operational intelligence and were developed using Care Logistics technology and applications. Though effective and highly regarded by customers, following an evaluation, the leadership team at Care Logistics noted the configurability and design limitations of the boards. The goal was to remove these limitations so that additional real-time, actionable information could be displayed in the desired modality of a semi-public display. These types of displays are becoming increasingly fundamental to hospital and health system operational efficiency. Care Logistics aimed to provide a more immersive, configurable, and secure display solution that could help hospitals and health systems make faster and more informed care decisions. The company also wanted to make semi-public display boards a staple of its Command Center product offerings.

“Through EmpowerVision we can quickly configure the customer board to display almost any data we have access to. We are now more dynamic, configurable and more responsive than ever before.”

- Steve Smith, Director of Technical Project Management and Business Intelligence, Care Logistics

Care Logistics Leverages TIBCO Jaspersoft® on AWS to Expand Command Center Product Offering

The Care Logistics team required a partner who could help them quickly improve the customer boards. They noted the untapped dashboard capabilities that had recently become available through Care Logistics’ existing partnership with TIBCO. To improve the Command Center boards, Care Logistics created a new application which utilized previously untapped functionality within the TIBCO JasperReports® Server. With TIBCO Jaspersoft on AWS, Care Logistics successfully developed EmpowerVision, a new product feature that supplied more immersive, secure, and configurable visualizations for customers. As one of several new features developed in partnership with TIBCO and AWS, EmpowerVision improved visibility into real-time data through semi-public display boards. The new feature also enabled users to derive actionable insights faster and more securely. TIBCO Jaspersoft on AWS also expanded the customization capabilities available to Care Logistics’ developers and streamlined the display creation process. Since EmpowerVision boards did not have to be developed from scratch, Care Logistics developers and analysts could now deliver highly customizable analytics dashboards in a fraction of the time. Care Logistics also expanded the capabilities of its Command Center by diversifying the kinds of information available to customers, helping each hospital and health system meet its unique needs.

Steve Smith, Director of Technical Product Management and Business Intelligence at Care Logistics, elaborates on the value of TIBCO Jaspersoft on AWS, “Previously, if we wanted a new board to go up for our customer, we had to go to our software development engineering team, and go through the whole software development process and there was a long turnaround time. But with TIBCO Jaspersoft on AWS, the turnaround time and the customization that we can achieve for customers is probably a tenfold improvement.”

Care Logistics Partners with AWS to Build its Own Data Lake

Data extraction and analysis are fundamental to Care Logistics solutions. Noting the limitations in the breadth and quality of the data that it captures for customers, Care Logistics has recently partnered with AWS to build its own data lake. This significant step helps Care Logistics derive more from customer data and utilize it to implement enhancements in logistics and patient flow. This partnership with AWS also enables Care Logistics to extract more valuable insights from its own applications. In addition to hosting its own services on AWS, Care Logistics uses several AWS services within its operations including AWS Simple Storage Service (Amazon S3). The company is also benefiting from the AWS Migration to Systems program. For the migration into its new data lake, Care Logistics uses Amazon Data Firehose and Firehose streams. Other AWS services frequently used at Care Logistics include Amazon Athena and AWS Glue.

Smith shares more on the impact, “through EmpowerVision we can quickly configure the customer board to display almost any data we have access to. We are now more dynamic, configurable and more responsive than ever before.”

Through its partnerships with TIBCO Jaspersoft on AWS, Care Logistics plans to continue to diversify its modalities and data services and contribute breakthrough improvements to patient care processes.

Care Logistics

About Care Logistics

Care Logistics empowers hospitals and health systems to solve its most impactful operational challenges. The company improves patient flow, patient progression, and care coordination through real time, actionable insights.

About TIBCO

TIBCO Software Inc. unlocks the potential of real-time data for making faster and smarter decisions. TIBCO's Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale.

Published September 2022