Category: Public Sector

The shift to cloud-based Contact Center as a Service (CCaaS) solutions offers significant opportunities for public sector organizations to transform their operations, reduce costs, and improve citizen services. Amazon Web Services (AWS) provides innovative cloud technologies like Amazon Connect that can help organizations achieve these goals. However, traditional procurement approaches may not be well-suited for acquiring these modern cloud technologies. To help organizations navigate this transition, we’ve identified six key considerations when procuring a CCaaS solution like Amazon Connect.

The National Rural Electric Cooperative Association (NRECA) recently completed a migration from a traditional on-premises data center and began using AWS Cloud services. Originally planned for five years, NRECA finished in four. Like most technology, it wasn’t as simple as flipping a switch, but if your organization is considering a similar move, hopefully the NRECA’s experience can act as a guide. Read this post to learn more.

As a global leader in K12 educational technology (EdTech) solutions, Renaissance supports over 16 million students across more than 100 countries with a mission to improve learning outcomes for all students, regardless of ability or background. Its data-rich platform helps educators make informed decisions and deliver personalized learning experiences for students. Read this post to discover how Renaissance worked with AWS to develop a scalable, human-in-the-loop solution powered by generative AI.

Through the AWS Open Data Sponsorship Program, customers are making over 300 PB of high-value, cloud-optimized data available for public use. All publicly available datasets can be found in the Registry of Open Data on AWS and are now also discoverable on Exchange. This quarter, AWS released 66 new or updated datasets. Read this post to learn more.

In this post, we highlight how two United States Environmental Protection Agency (EPA) leaders are reimagining EPA’s mission delivery with intelligent document processing (IDP), powered by AWS.

AWS recommends that organizations prepare to recover workloads in case of cybersecurity incidents or business continuity events such as technical or natural disasters. In this post, we offer guidance and strategies for public sector organizations to use AWS infrastructure to operate resilient systems in the cloud.

As public gatherings grow in size, the Royal Thai Police (RTP) must extend their reach and optimize their resource allocation to ensure safety across high-density event areas. To address this challenge, an innovation solution was deployed: an AI-powered police robot, the AI Police Cyborg 1.0.

In this post, we explore how to build a sophisticated meeting transcription and analysis platform using AWS services, designed specifically for the scientific community. Our solution combines the power of AWS Transcribe, Amazon Bedrock, and other Amazon Web Services (AWS) services to create an intelligent tool that transforms how researchers document and analyze their discussions.

Federal agencies are using cloud-based tools to increase productivity, reduce resource use, and improve their ability to efficiently serve the public. This article highlights the pioneering leaders forging new paths into cloud-based government.

PixelGuard—built on AWS—is an advanced software solution that deidentifies medical images while preserving clinical relevance and efficacy. It uses over 75 state-of-the-art AI-driven models capable of detecting and redacting multilingual, multi-orientation text across all major formats, alongside configurable metadata anonymization. Read this post to learn more.