MAGIQ Software supports 20,000+ public sector users on AWS

Public sector organizations depend on ERP systems to run core operations such as finance, payroll, human resources, property, regulatory, and customer services. For many local governments, these systems were historically deployed on premises, placing the burden of infrastructure management, upgrades, and availability on internal teams and limiting how easily systems could scale as needs evolved.

MAGIQ Software has supported public sector customers across Australia and New Zealand for decades, with long-standing relationships built on its ERP platform. As customer expectations shifted toward cloud-based delivery, the company needed to transition a large existing customer base from on-premises deployments to a modern cloud ERP without disrupting essential services or long-established workflows. Tony Tiftis, CEO, MAGIQ Software, says, “To support our customers’ future needs, we had to modernize how our ERP was delivered while maintaining the trust we’d built over the years.”

With hundreds of public sector organizations to migrate—each with strict security, availability, and compliance requirements—MAGIQ Software required an approach that could support steady adoption while providing a foundation for expansion into new regions and markets.

MAGIQ Software adopted a cloud-first delivery model and developed MAGIQ Cloud ERP, a SaaS platform designed specifically for public sector ERP delivery. Built to replace traditional on-premises deployments, the platform allows MAGIQ Software to centrally operate and update ERP environments while ensuring continuity for finance, payroll, property, regulatory, and customer workflows used by local governments and agencies.

The company built and deployed MAGIQ Cloud ERP on AWS, relying on core AWS services to operate the platform at scale. Amazon Elastic Compute Cloud (Amazon EC2) provides the compute foundation for ERP workloads, helping MAGIQ Software to run customer environments in multiple AWS Regions across Australia, New Zealand, and the United States.

To meet public sector security and compliance requirements, MAGIQ Software incorporated AWS-native security and monitoring services into its platform architecture, including AWS WAF, AWS Security Hub, and monitoring tools such as Amazon CloudWatch. These services support data protection, system monitoring, and governance, helping ensure ERP workloads remain secure, available, continuously monitored, and compliant as customers transition to the cloud.

For database management, MAGIQ Software uses Amazon Relational Database Service (Amazon RDS) for MySQL and Amazon Aurora. Nick Parnham, group product development manager, MAGIQ Software, says, “We’ve continued to modernize by moving to newer AWS database services as the platform has grown.”

Alongside compute and databases, storage plays an important role in supporting ERP workloads. MAGIQ Software uses Amazon Elastic Block Store (Amazon EBS) to provide persistent block storage for ERP environments, while Amazon Simple Storage Service (Amazon S3) is used to store data and files associated with the platform. As the cloud platform matured, the team evaluated and adopted additional Amazon S3 capabilities as storage requirements evolved across customer environments.

 

Throughout the build and expansion of the MAGIQ Cloud ERP, MAGIQ Software worked closely with AWS solution architects and support teams. As a user of AWS Enterprise On-Ramp, the company had direct access to many of the features of Enterprise Support, including 24x7 technical support from AWS experts during its modernization efforts. Reflecting on this collaboration, Tiftis says, “We push AWS hard on how we can be more efficient, reduce cost per customer, and improve our risk and infrastructure profiles for customers—and each time, there are opportunities we can take advantage of.”

By running its ERP platform on AWS, MAGIQ Software has migrated approximately 95 percent of its ERP customers from on-premises environments to a cloud-based delivery model—helping public sector organizations to transition without disrupting existing systems or workflows.

Today, the MAGIQ Cloud ERP platform supports more than 20,000 users across over 600 public sector customers in Australia, New Zealand, and the United States. The platform delivers 99.6 percent uptime, providing consistent access to critical systems as adoption continues to grow. As Tiftis explains, “AWS gives us a high degree of predictability in how we operate our ERP platform and related solutions, improving reliability and security for customers while providing clearer control over cost, risk, and infrastructure.”

Moving to a centrally operated cloud delivery model has also changed how quickly MAGIQ Software can evolve its ERP platform. By standardizing environments across customers, the company can deploy updates and enhancements on a consistent schedule. Parnham explains, “Previously, on-premises customers were getting one upgrade a year. On AWS, we’re able to deploy updates every two weeks across all customers.”

This operating model has improved MAGIQ Software’s ability to productionize new features and roll out platform improvements faster without the complexity typically associated with on-premises deployments. It has also given the company clearer visibility into infrastructure costs and greater control over resource provisioning, supporting expansion into new regions while maintaining predictable operations for existing customers.