AWS Training FAQ
We’re here to help. Get started below with answers to some of our most frequently asked questions.
AWS Training and Certification helps you build and validate your cloud skills so you can get more out of the cloud. We offer both digital and classroom training—delivered virtually and in person—so you can choose to learn online at your own pace or learn best practices from an instructor.
Are you looking for answers regarding AWS Training policies?
More questions?
Check out our other FAQs:
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General Questions
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Digital Training
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Classroom Training
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Individual subscription
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Team subscription
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General Questions
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Where's AWS Training available?
Digital and classroom training is available around the globe across multiple time zones, with courses delivered by either AWS or our AWS Partner Network Training Partners. You can search for AWS Training classroom courses using our Learning Library and digital courses using AWS Skill Builder.
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Is there a cost associated with AWS Training?
Self-paced digital training on AWS Skill Builder is free. Beyond our free learning resources, Individual and Team subscriptions are available for purchase for learners and organizations who want to dive deeper to build and validate their cloud skills.
Classroom training, delivered either virtually or in person, requires a registration fee.
AWS and AWS Training Partners offer many free virtual and on-demand webinars.
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Where can I find more information on AWS Training and Certification offerings?
AWS has a diverse portfolio of programs to help you succeed with AWS. Here are a few programs that might interest you:
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Digital Training
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What's free digital training?
Digital trainings are unscheduled courses you can take when and where it's convenient for you. They're made up of videos and written content that help you build in-demand cloud skills.
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What's included in free digital training?
Our free digital training gives you access to more than 500 on-demand courses in 17 languages, including Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Spanish (LATAM), Thai, and Vietnamese.
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How do I access free digital training?
To access our free digital training, create an account or sign into AWS Skill Builder, select a course, and start learning.
To sign in or create an account on AWS Skill Builder:
- Open AWS Skill Builder.
- Click Sign In.
- Sign in or create an account using one of the following options:
- AWS Builder ID (recommended for individuals): Use or create your AWS Builder ID.
- AWS Partner: Use your APN Partner Central credentials.
- Sign into an organization: If your company has a Team subscription, use your company email to sign into your organization's account.
- Log in with Amazon: Use your Amazon retail account credentials.
- Amazon employee sign-in: Automatically sign in using authentication.
- AWS Builder ID (recommended for individuals): Use or create your AWS Builder ID.
- If you're signing in for the first time, complete your account profile.
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I'm an AWS Partner. Where do I find digital training?
You can access AWS Partner training—including on-demand courses, PartnerCast videos, and learning plans—by signing in to AWS Skill Builder with your AWS Partner Central credentials.
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I’m an Amazon employee. Where do I find digital training?
If you're an Amazon employee, you can sign into AWS Skill Builder while logged into the Amazon network.
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What's an AWS Ramp-Up Guide?
Ramp-Up Guides (RUGs) are reference documents that dive deep into a domain, role, or industry, and feature many different types of training including digital training, classroom courses, videos, whitepapers, certifications, labs, and more.
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What's a learning plan?
Learning plans are a subset of RUGs. Learning plans are a recommended collection of digital courses focused on a specific domain or job role. Each learning plan progresses a learner through a series of increasingly challenging courses to aid them in becoming a subject matter expert in the domain or job role. Learners can enroll in the learning plan and track their progress toward completion of the plan. They can also skip around if they do not wish to take the courses in the given sequence. If you have a subscription, self-paced labs will also be included in your learning plan.
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Which internet browsers do the sign-in methods support?
The AWS Training and Certification experience works best on the two most recent versions of each of the following:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
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When should an individual use AWS Educate vs. AWS Skill Builder?
Both programs provide self-paced digital training to individual learners who are motivated to build their cloud skills at no cost. AWS Skill Builder is for professional learners and AWS Educate is for pre-professionals who are not yet working in the cloud, such as K-12 students, higher education and/or vocational students, and job training participants.
AWS Educate learners can register without an Amazon.com account, which enables access to learn and practice cloud skills on the AWS Console by minors, individuals without credit cards, or those who do not want to create an account. In addition, AWS Skill Builder has a broad and deep content library (500+ digital courses), across all levels, from fundamental to advanced.
AWS Educate offers fundamental content curated specifically for self-motivated, new-to-the-cloud learners through an easy-to-navigate and adaptive user experience that guides learners to new courses of interest, while keeping in-progress content displayed so learners never forget where they left off.
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Classroom Training
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What's included in classroom training?
Classroom training includes live classes with instructors who teach you in-demand cloud skills and best practices using a mix of presentations, discussion, and hands-on labs.
You can ask questions, work through solutions in person, and get feedback from AWS-accredited instructors with deep technical knowledge.
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Where do I find classroom training?You can find our in-person and virtual classroom training on AWS.training.
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How do I create an aws.training account?
To create an aws.training account:
- Go to https://www.aws.training
- Select Sign In.
- Sign in or create an account using one of the following options:
- AWS Builder ID (recommended for individuals): Use or create your AWS Builder ID.
- AWS Partner Network: Use your APN Partner Central credentials.
- Sign into an organization: Use your company email to sign into your organization's account.
- Log in with Amazon: Use your Amazon retail account credentials.
- Amazon employee sign-in: Automatically sign in using authentication.
- AWS Builder ID (recommended for individuals): Use or create your AWS Builder ID.
- If you're signing in for the first time, complete your account profile.
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Which classroom training courses are offered virtually?All Classroom Training courses are currently delivered virtually.
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How do I access a virtual classroom course I registered for?Check your email for a registration confirmation email. This email will have instructions for how to register for access to course materials and the lab environment. Please complete the steps in that email before class.
Instructions for the day of class:- Go to https://www.aws.training.
- Select Sign In.
- After you've signed in and returned to the Dashboard, hover over My Account and select Transcript.
- Find your class, expand the listing by selecting the arrow to the left of the class name and then select Open. You'll be redirected to a page with a blue Launch link.
- Select the link and you'll be redirected to Cisco Webex to join your class. Please note the following:
- The blue Launch link will be present up to 15 minutes before the start of the session. If you hit a Webex login wall prompting you for a Session ID, that means your Instructor hasn’t started the session. Please go back to your course and try to Launch again. You will only be able to launch if its within 15 minutes of the start of the session and if your Instructor has started it.
- If you have a pop-up blocker enabled, you will need to disable it for Webex to launch.
- If you're using a Mac, please disconnect from VPN, if possible, to reduce lag.
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What's private (on-site or virtual) training?
Private training can help your team meet your business objectives sooner. We can work with you to develop a training strategy, and then bring a dedicated instructor directly to you—in person or virtually—to train your staff. Contact us for more information.
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What are the classroom requirements for private (on-site or virtual) training?
If you are hosting private on-site training, it is critical that you provide a classroom environment with the following resources:
- Large whiteboard with markers
- LCD projector and screen
- Power cables for each attendee
- Internet access for instructor (preferably wireless)
If you don't provide these resources, AWS may be unable to provide all or a portion of the training you've arranged.
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Individual subscription
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What is AWS Skill Builder Individual subscription?
AWS Skill Builder Individual subscription is a digital training subscription for individual learners. The Individual monthly subscription provides access to self-paced digital training content including open-ended challenges, self-paced labs, game-based learning, and AWS Certification exam preparation. With annual subscriptions, in addition to all the content available with monthly subscription, you also get access to AWS Digital Classroom, in-depth classroom-based training packaged in a convenient, digital format. Learn more about the Individual subscription.
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Why should I use AWS Skill Builder Individual subscription?
With AWS Skill Builder Individual subscription, individuals gain access to a broad portfolio of learning experiences with interactive approaches. These learning experiences help subscribers build practical cloud skills, learn about the AWS Cloud in a hands-on way, and pursue the training they need to advance their professional goals.
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How many training resources are included with AWS Skill Builder Individual subscription?
Subscribers have access to over 600+ self-paced digital courses and learning plans that are freely available to all AWS Skill Builder learners. In addition to these courses, Individual subscription includes training resources that help you:
- Get certified. Gain confidence going into exam day with enhanced exam prep courses including guided labs and Official Practice Exams that mirror exam style, rigor, and scoring.
- Learn by doing. Practice with AWS in a safe, no-fee sandbox environment. Unlock +1000 lab experiences to develop your building skills with guided, step-by-step instruction, apply your skills using common role and industry scenarios with game-based learning, and assess your building expertise through a Jam Journey.
- Build problem-solving skills. Accelerate skill development with game-based learning. Deepen role expertise with AWS Cloud Quest’s guided, immersive simulations. Build AWS solutions through use cases common to your industry.
- Dive Deeper. Gain the knowledge and skills necessary to innovate, through the same expansive content and expert instruction as AWS Classroom Training - all online, at your own pace, and on your schedule. AWS Digital Classroom courses are exclusive to AWS Skill Builder Individual annual and Team subscriptions.
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Does the Individual subscription also provide access to live classroom training and AWS Certification exams?
No. AWS Skill Builder Individual subscription provides access to self-paced, digital training. Access to live classroom training and AWS Certification exams is not included in this subscription. However, with the AWS Skill Builder Individual annual subscription, individuals gain access to AWS Digital Classroom courses that provide the depth of classroom training with the flexibility of self-paced digital training.
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Does AWS offer a digital training subscription for teams?
Yes. The AWS Skill Builder Team subscription is available to teams of 50+.
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How is the Individual subscription priced?
The Individual subscription is offered monthly at a cost of $29 USD/month and annually at a cost of $449 USD/year.
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In what locations is the Individual subscription available for purchase?
The AWS Skill Builder Individual subscription is available to learners in 243 countries and territories served by AWS.
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How can I pay for the Individual subscription?
The individual subscription (monthly or annual) charge will be billed to your AWS account on your subscription start date.
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Does the Individual subscription auto-renew?
The subscription automatically renews at the selected subscription term cadence (monthly or yearly) unless cancelled by the subscriber.
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Can I cancel my Individual subscription?
Yes. You have 3 calendar days from the date you initially purchase the subscription to submit a request for immediate cancelation and a full refund of any subscription fees charged. After that, you can cancel the renewal of your subscription on the next billing cycle at any time.
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How do I cancel my Individual subscription?
To cancel your subscription, log into your Skill Builder learner account and go to your Subscriptions Management page, then select Cancel Subscription. You will continue to have access to paid subscription content through the end of your current billing period.
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How can I switch from my Individual monthly subscription to the Individual annual subscription?
To switch from the monthly to the annual Individual subscription, first, cancel your monthly subscription from the Subscriptions Management page in Skill Builder and wait until the remaining billing period is completed. Then, you can purchase the Individual annual subscription.
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Can I purchase single courses instead of a subscription?
No. Subscription courses are only available as part of a subscription.
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Will the subscription include access to all the training content available for free to all users?
Yes, in addition to subscription training content, subscribers also have access to over 600+ self-paced digital courses and learning plans for specific job roles or domains.
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How do I login to access the Individual subscription?
Learners log into AWS Skill Builder using an AWS Builder ID account (What is AWS Builder ID?). AWS Partner Network employees can log in with AWS Partner Central.
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Can I access my learning history if I end my subscription?
Yes, learning history will still be viewable in AWS Skill Builder.
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Is AWS Skill Builder available on mobile phones and tablet devices?
The AWS Skill Builder Individual subscription experience is not optimized for mobile phone and tablet devices. We recommend a laptop or a workstation to use training offerings provided in the subscription.
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Team subscription
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What is AWS Skill Builder Team subscription?
AWS Skill Builder Team subscription is a digital training subscription for organizations. The Team subscription provides access to self-paced digital training content including open-ended challenges, self-paced labs, game-based learning, and AWS Certification exam preparation. It also provides administrative capabilities to assign and track training for individuals and teams. Learn more about the Team subscription features.
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Why should my organization use AWS Skill Builder Team subscription?
With AWS Skill Builder Team subscription, individuals and teams gain access to a broad portfolio of learning experiences, all assignable and trackable from a self-service dashboard. Subscribers gain hands-on experience with real AWS services through access to AWS Builder Labs. They can learn role-specific skills through AWS Cloud Quest, an immersive game set in a virtual world. Teams can challenge themselves to solve practical problems and work together with AWS Jam. They can build industry expertise with AWS Industry Quest, an interactive training game that teaches solutions for common use cases in your industry. Organizations looking to grow their ranks of certified individuals gain the benefits of exam preparation courses and practice exams for AWS Certifications. These features help you upskill your workforce faster, and track their progress in a self-service way.
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How many training resources are included with AWS Skill Builder Team subscription?Learners who have the Team subscription have access to over 600+ digital courses that are freely available to all AWS Skill Builder learners. In addition to these courses, Team subscription includes:
- AWS Builder Labs, to build practical skills in an AWS Management Console environment
- Learning plans that provide a curated list of courses and labs related to a job role or a domain area
- AWS Cloud Quest, an immersive game-based learning experience that provides role-based learning paths
- AWS Industry Quest, an interactive training game that teaches AWS Cloud solutions for common use cases for specific industries
- AWS Jam which offers scenario-based challenges that enable teams and cohorts to practice and validate skills
- Practice exams for select AWS Certifications
- AWS Builder Labs, to build practical skills in an AWS Management Console environment
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Does the Team subscription also provide access to classroom training and AWS Certification exams?
No. AWS Skill Builder Team subscription provides access to self-paced, digital training. Access to classroom training and AWS Certification exams is not included in this subscription.
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Does AWS offer a digital training subscription for individuals?Yes. AWS Skill Builder Individual subscription provides the digital training subscription for individual learners.
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Who can purchase the Team subscription?
Any AWS customer located in Albania, Algeria, Andorra, Angola, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Chile, Colombia, Costa Rica, Côte d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, Germany, Greece, Guatemala, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Mainland China, Macedonia - The Former Yugoslav Republic, Madagascar, Malaysia, Maldives, Malta, Mexico, Moldova - Republic Of, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania - United Republic Of, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates (UAE), United States, United Kingdom, Uruguay, and Vietnam purchasing a minimum of 50 seats can purchase the Team subscription.
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How is the Team subscription priced?
The AWS Skill Builder Team subscription is available for $449 USD per seat/per year. It is an annual subscription, available to organizations that want to purchase a minimum of 5 seats. They then assign the seats to their employees. This seat-based model ensures that a user with an active seat can access all the subscription training resources available.
Please note that the price is exclusive of applicable taxes and duties, including VAT and applicable sales tax.
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What is the duration of the Team Subscription?
The subscription purchase will provide access to subscription benefits for one year.
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How can I pay for the Team subscription?
The Team subscription charge will appear on the AWS Billing Console, alongside your other AWS Service usage.
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How can I place an order for Team subscription?
To purchase the Team subscription contact your AWS Training and Certification representative or contact us.
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What happens after I order subscription seats?
After you order the Team subscription, we will create a Team subscription record for your organization and assign administrative privileges to users you have nominated. We will then conduct an onboarding meeting to give the subscription seats to administrators and train the administrators on how to manage users, assign subscription seats, and view reports.
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When does my subscription start?
Your subscription will start when AWS notifies you that you have access to AWS Skill Builder Team subscription.
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Can I add additional subscription seats to my existing subscription?
Yes. If you are already using the subscription and have a certain number of seats available to you, you can purchase additional subscription seats. The subscription end-date for seats added mid-term will match the end-date of the seats purchased earlier. To add additional subscription seats, please contact your AWS Training and Certification representative.
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Can I decrease the number of seats or cancel my subscription before the subscription end-date?
No, AWS Skill Builder Team subscription is non-refundable and not eligible for cancellation. Please contact your AWS Training and Certification representative if you have further questions.
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Does the Team subscription auto-renew?
No. You will have to place a new order for the Team subscription before the end of your subscription term. Your AWS Training and Certification representative will contact you before the subscription expires to help you renew it.
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How can I distribute subscription seats that were purchased as part of the Team subscription?
Learning administrators, nominated by an organization at the time of purchase, will have the ability to add employees to AWS Skill Builder and assign them a subscription seat. Administrators will receive a Getting Started Guide to help them perform subscription management activities like adding and removing users, assigning subscription seats, and reporting.
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Can I share the subscription seats with other companies or my company’s subsidiaries?
You may only designate access to AWS Skill Builder Team subscription seats to your company’s employees and contractors.
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Will the subscription include access to all the training content available for free to all users?
Yes, a user who has been assigned the subscription seat can access all of the training content available for free in addition to the training content included only with the subscription.
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Can multiple users share a subscription seat?
No. Only one user can use a subscription seat at any given time. Ensure that users keep their login details confidential and secure at all times and prevent any unauthorized use.
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Can I reassign a seat to another user?
The subscription seats are meant to be used by a single user through the duration of the subscription. However, learning administrators may reassign up to twenty percent of seats to different users during the year-long subscription period.
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What support will administrators receive if they have questions or run into any issues?
Each organization that purchases a Team subscription will be assigned a specialized technical account manager (TAM) to aid in their Skill Builder journey. Administrators can directly reach out to their TAM with technical support questions.
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What kind of reporting will I have access to?
You will be able to see enrollment reports for self-paced digital courses, labs, and AWS Cloud Quest for employees you have invited to AWS Skill Builder. The reports will also include the number of active users, most used courses and learning plans, and more. For AWS Jam events you have organized, you will be able to see the challenges completed by participating teams/individuals and their score.
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Can I see reports that show which employees have achieved AWS Certification?
No. Team subscription reports show only self-paced training usage data at this time.
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Who has access to the reporting?
Only learning administrators have access to reporting.
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Can I see usage reports for employees who use the freely available AWS Skill Builder training but don’t have the subscription?
Yes. You can invite all employees who are using only the free training content to be associated with your organization within AWS Skill Builder. Once those employees are associated with your organization, you will then be able to see digital training usage reports for these employees even if they don’t have a subscription seat. Alternatively, if your company has Single Sign-On (SSO) integration with AWS Skill Builder, you will be able to see usage reports for all employees who use SSO to login even if you have not invited them explicitly.
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How do learners log in to access the Team subscription?
Learners must log in using the same email address that was used by their administrators to add them to AWS Skill Builder. Learners can log in with an Amazon account or an AWS Partner Network account (only applicable for AWS Partners). Learners can also log in using their company credentials if their company has SSO integration with AWS Skill Builder.
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Can I set up SSO integration with my company’s identity provider and AWS Skill Builder?
Yes. SSO integration is available for Team subscription customers. SSO is available for the following identity providers (IdPs)—Active Directory Federation Service (ADFS), Azure AD, Ping, and Okta—and we are working to adding support for more IdPs.
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What will happen once a learner is unassigned the subscription seat?
When the learner loses access to the subscription seat, they will not be able to access any subscription-only training content. However, they will be able to maintain the history of the training they have already taken.
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Can the learner access their learning history after they leave the company?
Yes. Learning administrators have an option to deactivate a learner’s record when the learner leaves their company. However, the learning history is still maintained. Learners can contact AWS customer service to migrate learning history to a new account.
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Is AWS Skill Builder available on mobile phones and tablet devices?
The AWS Skill Builder Team subscription experience is not optimized for mobile phone and tablet devices. We recommend a laptop or a workstation to use training offerings provided in the subscription.
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