Tag: AWS Competency Partners

Customer expectations are rising, and delivering seamless, AI-enhanced support is now essential. Discover how the Accenture AWS Business Group (AABG) is transforming contact center operations with their Connected Customer Experience (CCE) offering on AWS. Learn how generative AI-driven capabilities empower agents and enhance customer interactions, driving efficiency and modernization for businesses.

The Agent AI Ally solution revolutionizes call center operations by harnessing generative AI to provide agents with real-time, contextual support and product information during customer interactions. Powered by Anthropic’s Claude 3.5 Sonnet model through Amazon Bedrock, the solution delivers instant insights and suggestions while analyzing customer responses in real-time. This comprehensive platform integrates key AWS services including Amazon Connect, Transcribe, and Kendra to create a powerful system that enhances agent performance and customer satisfaction through AI-driven assistance and efficient data processing

Introducing the AWS Partner Profitability Framework, an intuitive and reliable way to maximize business value with the AWS Partner Network (APN). The AWS Partner Profitability Framework optimizes the partner journey to broaden the value and deepen expertise across various business models. According to a 2022 study conducted by Canalys, partners with a breadth of offerings can achieve a $6.40 multiplier per $1 AWS sold. 

Many enterprises still rely on the Adabas database and Natural programming language for critical workloads, facing rising license costs and a shrinking talent pool. To reduce reliance on these aging technologies and enable digital transformation, companies are modernizing to AWS with IBM ModernSystems accelerator. The division offers automated refactoring of Natural code to Java/C# and replatforming to execute Natural on Windows, along with migrating Adabas databases to modern relational databases.

Discover how Publicis Sapient’s new AI-powered marketing solution combines margin prediction and offer generation capabilities on AWS to revolutionize campaign creation. Using Amazon Bedrock and advanced LLMs, marketers can now generate data-driven, personalized campaigns in minutes instead of days, while accurately predicting campaign performance and optimizing ROI.

Tech Mahindra’s GenAI powered iXRT Augmented Reality solution revolutionizes automotive after-sales service by combining AR technology with Generative AI on AWS. This innovative solution provides real-time guidance and interactive circuit schematics for faster, more accurate vehicle diagnostics and repairs. By streamlining complex vehicle systems and enabling remote repairs, iXRT helps dealers reduce errors by 40% while accelerating diagnostics and repairs by 30%.

As organizations embrace cloud solutions, they are no longer limited to standalone implementations; instead, they are managing complex infrastructure across multiple AWS accounts which are distributed across various geographic regions. ControlMonkey is an AI-powered Terraform Automation platform, providing a 360 solution to operate your infrastructure at scale with Terraform. It offers a control plane to visualize, spin up, automate, and govern cloud infrastructure.

As we head into 2025, generative AI remains top of mind for AWS Partners and customers—and the pace of innovation is only accelerating. Learn about generative AI announcements and updates from AWS re:Invent 2024, including expanded Generative AI Competency, new AI Security category, the latest wave of Generative AI Competency Partners, and more.

Discover how Deloitte leverages AWS Migration Hub Journeys to streamline cloud migrations for their clients. Learn about key features like migration templates, collaboration tools, and task orchestration that enable more efficient and effective migrations to AWS, as demonstrated through a successful pilot with a large insurance customer.

Discover how Atos leverages AWS Migration Hub Journeys to streamline cloud migrations, enhance collaboration, and transform migration project management. Learn about key features like multi-party login, Kanban-style progress management, and customizable journey templates that are elevating the way this global leader in digital transformation approaches cloud migrations.