Category: Retail

Last week at GroceryShop, Scott Langdoc, Justin Honaman and I enjoyed seeing various members of the Grocery ecosystem (brands, retailers, solution providers and all of us as shoppers and consumers) come together to learn from each other. This week, reading everyone’s take on GroceryShop has proven to be as insightful as attending GroceryShop itself. Adding […]

Bots. The internet is crawling with them, literally. Bots, short for robots, are software programs that can impersonate human interactions. While bots can be used for helpful activities (think about how chatbots have changed the way we interact with product support) they can have a much more sinister side. Bots are relentless, and they pose […]

With competition for customers, the user experience is critical to the success of a retail website. A great deal of time is spent tuning photos, the number of clicks, and looking at cart abandon rates. But what if you are losing customers before they even get through the front door? Set yourself apart by embracing […]

Forecasting is the key to maintaining an effective balance between meeting customer demand and effectively using your resources. An undersupply can lead to disappointed shoppers while an oversupply will sit on shelves until sold or discarded (if passed its useful shelf life). Businesses use everything from spreadsheets, workflows, to complex resource planning software to generate […]

Retailers are always seeking new ways to enhance the customer experience and reduce friction during the shopping process. Generative AI has enabled innovations like a smart kiosk, a self-service platform that provides customers with a convenient and interactive way to shop. It enables customers to browse, purchase, and even receive personalized recommendations, all without the […]

A common refrain for retailers is, “I know generative AI [artificial intelligence] is going to impact our industry, but I’m not sure where to place my bets.” It’s clear the technology has far-ranging capabilities and potential, but where should retailers invest? Of course, the answer will vary for each retailer as each situation is unique, […]

Global luxury fashion company Tapestry Inc. (Tapestry) has been undergoing a company-wide digital transformation. To support these efforts, Tapestry wanted to modernize its legacy business applications. Prior to undertaking this project, the company performed a lift-and-shift cloud migration to Amazon Web Services (AWS), completed in March 2021. Following this milestone, Tapestry wanted to further its […]

The retail industry is facing numerous challenges in today’s dynamic landscape that are forcing them to rethink their strategies. Retailers must keep up with technological advancements, such as generative AI, artificial intelligence and machine learning (AI/ML) and ecommerce platforms, to remain competitive to retain customers and market share. Retailers face intense competition from both traditional […]

In just the past few months we’ve seen a big shift in the generative artificial intelligence (AI) landscape. Today, business leaders want to dive deeper. They’re more interested in implementing these tools and seeing how it can drive the business forward. Executives in retail and consumer packaged goods (CPG) in particular are exploring how AI […]

The hype for generative AI Generative artificial intelligence (AI) has been a headline topic worldwide since at least March 2023. Whether you’ve marveled at the humanlike responses of chatbots, or the millions of images, video, and music produced on demand by these tools in the blink of an eye, it’s clear that generative AI has […]