Category: Amazon Q Business

The New Relic AI custom plugin for Amazon Q Business creates a unified solution that combines New Relic AI’s observability insights and recommendations and Amazon Q Business’s Retrieval Augmented Generation (RAG) capabilities, in and a natural language interface for ease of use. This post explores the use case, how this custom plugin works, how it can be enabled, and how it can help elevate customers’ digital experiences.

In this post, we walk you through configuring and setting up the Amazon Q Salesforce Online connector. Thousands of companies worldwide use Salesforce to manage their sales, marketing, customer service, and other business operations. The Salesforce cloud-based platform centralizes customer information and interactions across the organization, providing sales reps, marketers, and support agents with a unified 360-degree view of each customer. With Salesforce at the heart of their business, companies accumulate vast amounts of customer data within the platform over time. This data is incredibly valuable for gaining insights into customers, improving operations, and guiding strategic decisions. However, accessing and analyzing the blend of structured data and unstructured data can be challenging. With the Amazon Q Salesforce Online connector, companies can unleash the value of their Salesforce data.

Amazon Q Business provides a rich set of APIs to perform administrative tasks and to build an AI assistant with customized user experience for your enterprise. In this post, we show how to use Amazon Q Business APIs when using AWS Identity and Access Management (IAM) federation for user access management.

This post shows how Mark43 uses Amazon Q Business to create a secure, generative AI-powered assistant that drives operational efficiency and improves community service. We explain how they embedded Amazon Q Business web experience in their web application with low code, so they could focus on creating a rich AI experience for their customers.

In this post, we show you how to bring Amazon Q Business to users in Microsoft Teams. (If you use Slack, refer to Deploy a Slack gateway for Amazon Q Business) You’ll be able converse with Amazon Q Business using Teams direct messages (DMs) to ask questions and get answers based on company data, get help creating new content such as email drafts, summarize attached files, and perform tasks.

In this post, we walk you through the process to deploy Amazon Q in your AWS account and add it to your Slack workspace. When you’re done, you’ll wonder how you ever managed without it!