AWS Public Sector Blog
Author: Jack Zhou
Jack is a senior solutions architect at AWS in Worldwide Public Sector, empowering global consulting partners to build long-term, profitable businesses with AWS. Previously, he was a senior technical account manager managing high-profile enterprise support accounts.
Transforming Resident Outreach using next-generation AI capabilities
Deloitte’s Resident Outreach solution (available in AWS Marketplace) enables state agencies to adapt their resident communications through the power of generative AI on AWS. In this post, we discuss how Deloitte empowers the four capabilities of Resident Outreach: Multi-Modal Completion of Applications & Renewals, Application Nudges, Correspondences, and Campaigns.