Category: Government

Getting started with the cloud can be challenging, but it doesn’t have to be. The first step is understanding the basics. Learn what the cloud is, how it works, and its benefits. Next, learn the different types of cloud computing and the foundational cloud services to help get you started making sense of large amounts of data, innovating quicker, handling sudden changes in demand, and more.

In April 2020, the AWS Public Sector Blog covered stories on AWS launching machine learning enabled search capabilities for COVID-19 dataset, supporting healthcare with technology in response to COVID-19, and building a chatbot for your school in less than an hour. For more blog highlights from this month, you can also check out The Brief, hosted this month by Ray Rogers, the host of the Fix This podcast.

On Military Spouse Appreciation Day, we want to acknowledge the significant contributions, support, and sacrifices of military spouses worldwide. For military spouses, finding employment can be a challenge. To help prepare military spouses for roles in technology, Amazon offers no cost training for US military spouses, transitioning military, and veterans through its AWS Educate initiative.

Since we filed our protest, we’ve been clear in our intent: we don’t think the JEDI award was adjudicated fairly, we think political interference blatantly impacted the award decision, and we’re committed to ensuring the evaluation receives a fair, objective, and impartial review. Recently, Microsoft has published multiple self-righteous and pontificating blog posts that amount to nothing more than misleading noise intended to distract those following the protest. To save you some space (and time), here are the facts.

Until we can meet again, we’ve curated a collection of the top AWS re:Inforce 2019 sessions for security and compliance professionals in the public sector. These sessions answer the compliance questions you were afraid to ask, share ways to harness diversity in your security organization, explore how AWS security services can help encrypt data, manage security alerts, and automate compliance.

Are you a U.S. government employee who is interested in learning about cloud computing? The AWS Training and Certification team is launching an another no-cost virtual series of foundational courses to help you better understand the AWS Cloud, relevant products, common solutions, and architectural best practices for the U.S. Government.

City and state government leaders are on the front line fighting COVID-19. Government agencies need to reach their constituents at a moment’s notice to communicate everything from the location of disease hot spots, calls for volunteers, providing life-saving guidelines, and keeping the public informed about the current state of affairs. They need to be able to reach citizens virtually or through electronic methods, since meeting in person isn’t an option. In this blog, you learn how to create an Amazon Connect instance, set it up in over a dozen languages, and send messages to millions of people in a short period of time.

Chatbots and modern call centers provide governments with an efficient way to connect with citizens during critical times. Governments, health systems, and educational institutions are responsible for communicating and maintaining information portals regarding public safety, health and human services, emergency services, social services, and more. Now more than ever, communities are turning to their public sector organizations for up-to-date information. Read on to learn from organizations across industries and how they have scaled their services to meet increased demand.

I am happy to share that the first AWS Public Sector Summit Online will happen virtually on Tuesday, June 30, 2020. Registration is now open, and we are building an experience that you will be able to access right from your own home. Leading up to the Summit, I am also excited to announce the release of a new, five-part series of the Fix This podcast. I will be one of the guest hosts, and I look forward to speaking with government, education, and healthcare customers about how they are solving some of the world’s most pressing challenges with technology.

Public sector organizations are experiencing a high volume of requests for information ranging from health to finances to municipal services. At a time when in-person interaction is limited, citizens can call into contact centers to get the insights they need to make real-time decisions about their health and safety. Many organizations are turning to the cloud to quickly scale and deploy a contact center. But, understanding your cloud contact center at granular level can help better serve your constituents.