Category: State or Local Government

The City of Atlanta worked with AWS and AWS Partners to modernize its contact center using Amazon Connect. By moving away from a patchwork on-premises system and toward a unified, cloud-based platform, the city improved its service delivery, increased scalability, and built a more resilient foundation. Read this post to learn more.

In modern cloud environments, organizations need efficient ways to manage and deploy multiple microservices while maintaining individual service autonomy and deployment flexibility. This is particularly important for complex solutions like child support systems that require both reliability and agility in their deployment processes. Voyatek offers an open-source, cloud-based child support solution that leverages a microservices architecture powered by AWS. Read this post to learn more.

In this post, we explore how Service NSW used AWS services to optimize its backup strategies while maintaining strict compliance requirements. By moving from a straightforward turnkey solution to a sophisticated, tiered approach, Service NSW achieved significant cost savings while enhancing its disaster recovery capabilities. The organization’s innovative use of automation for backup testing sets a new standard for efficient backup validation in large-scale database environments.

The eighth annual AWS Imagine conference for education, state, and local government leaders kicked off in Chicago today. Taking place in the Windy City for the first time, attendees will partake in a day-and-a-half of programming that explores how education and government customers can innovate on behalf of those they serve. Kim Majerus, AWS Vice President of Global Education and US State and Local Government, delivered the keynote address, which focused on how AWS is helping reframe, retrain, and reenergize public sector organizations. Read this post to learn more about some of the highlights from today’s keynote.

The Center for Digital Government and the Center for Digital Education (CDG/CDE) and AWS Champions Awards honor AWS customers who are setting new standards for innovation in the public sector. Curated by the CDG/CDE, this annual awards program recognizes visionary public and private sector organizations across state and local government (SLG), K–12, and higher education that are using the power of cloud computing to deliver better, faster, and more inclusive services.

Cloud infrastructure expansion, agentic AI advancement, and national security initiatives took center stage today during the keynote of the AWS Summit Washington, DC. The annual gathering in the nation’s capital showcased the continued commitment of AWS to public sector innovation and digital transformation.

We are pleased to announce that AWS is now listed on the GovRAMP webpage under the Federal JAB Attestation category for both AWS GovCloud (US) (High) and AWS US East/West (Moderate) regions. Read this post to learn more.

Building on an eight-year cloud transformation journey with AWS, The North Carolina Department of Commerce’s Division of Employment Security (NCDES) is launched one of the first generative artificial intelligence (AI)-powered, public-facing solutions in the state: an intelligent virtual assistant that helps individuals navigate the unemployment insurance claim application process. Read this blog post to learn more.

In this post, we explain how AWS Enterprise Support provides targeted guidance, proactive planning, and technical expertise to help agencies achieve their transformation goals.

What if a Medicaid agency could make sure that their leadership and staff had access to a reliable, single source of truth for their data in one unified platform? The implementation of an operational data store (ODS) presents a viable solution. This post explains the architectural choices available with Amazon Web Services (AWS) to effectively create and maintain an ODS.