Category: State or Local Government

Working alongside Amazon Web Services (AWS), the City of Tamarac built a multilingual, omnichannel contact center on Amazon Connect that puts residents first, whether they need emergency alerts during a storm, help with a water bill, or quick access to parks and recreation updates. Read this post to learn more

This post introduces the Cloudwick proprietary data platform Amorphic, highlights the AWS services that power it, and shows how public sector agencies are using it to simplify operations, reduce costs, and improve public service delivery.

This blog post explores how the Alabama Department of Revenue (ALDOR) and the Wisconsin Department of Revenue (Wisconsin DOR) are using AWS applications and services to modernize their contact centers to improve resilience, reduce costs, and scale support for the communities they serve.

Between rising operational costs and a population surge, Collier County, Florida, found itself facing serious budgetary pressures. For 13 consecutive years, the county had raised property taxes to keep up. But by 2023, residents were growing fatigued, and county leaders knew they needed a different solution.

The City of Atlanta worked with AWS and AWS Partners to modernize its contact center using Amazon Connect. By moving away from a patchwork on-premises system and toward a unified, cloud-based platform, the city improved its service delivery, increased scalability, and built a more resilient foundation. Read this post to learn more.

In modern cloud environments, organizations need efficient ways to manage and deploy multiple microservices while maintaining individual service autonomy and deployment flexibility. This is particularly important for complex solutions like child support systems that require both reliability and agility in their deployment processes. Voyatek offers an open-source, cloud-based child support solution that leverages a microservices architecture powered by AWS. Read this post to learn more.

In this post, we explore how Service NSW used AWS services to optimize its backup strategies while maintaining strict compliance requirements. By moving from a straightforward turnkey solution to a sophisticated, tiered approach, Service NSW achieved significant cost savings while enhancing its disaster recovery capabilities. The organization’s innovative use of automation for backup testing sets a new standard for efficient backup validation in large-scale database environments.

The eighth annual AWS Imagine conference for education, state, and local government leaders kicked off in Chicago today. Taking place in the Windy City for the first time, attendees will partake in a day-and-a-half of programming that explores how education and government customers can innovate on behalf of those they serve. Kim Majerus, AWS Vice President of Global Education and US State and Local Government, delivered the keynote address, which focused on how AWS is helping reframe, retrain, and reenergize public sector organizations. Read this post to learn more about some of the highlights from today’s keynote.

The Center for Digital Government and the Center for Digital Education (CDG/CDE) and AWS Champions Awards honor AWS customers who are setting new standards for innovation in the public sector. Curated by the CDG/CDE, this annual awards program recognizes visionary public and private sector organizations across state and local government (SLG), K–12, and higher education that are using the power of cloud computing to deliver better, faster, and more inclusive services.

Cloud infrastructure expansion, agentic AI advancement, and national security initiatives took center stage today during the keynote of the AWS Summit Washington, DC. The annual gathering in the nation’s capital showcased the continued commitment of AWS to public sector innovation and digital transformation.