Customer Success Stories

Discover how customers across industries increase agility, optimize costs, and accelerate innovation using AWS and generative AI.

How AWS empowers customers using generative AI

Smartsheet improves productivity, onboards new hires more quickly

Learn how Smartsheet created a Slack chatbot app powered by Amazon Q Business to help their employees get answers faster.

Propulse Lab accelerates customer growth using AWS and generative AI

CEO Alienor Carre-David and CTO Jeremy Legrand talk about innovation and competitive advantage in the AWS Cloud, and how the company can optimize customer services without losing the human touch.

iFood moves faster, lowers costs, and improves the chat experience

Learn how iFood is using generative AI instead of traditional machine learning to quickly build a virtual waiter.

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  • Software & Internet

    How Salesforce improved their case resolution process by leveraging AWS IDR

    United States
    Discover how Salesforce leveraged AWS Incident Detection and Response (IDR) capabilities with AWS Enterprise Support to dramatically improve their ability to handle critical issues. Learn how Salesforce cut case resolution time by 50% for business-critical issues, leveraged AWS's Incident Detection and Response (IDR) to manage AWS incidents efficiently, improved customer communication during incidents and benefited from IDR's 5-minute SLO
    2025
  • Telecommunications

    Driving Innovation and Efficiency with Amazon Redshift and Amazon SageMaker

    United States
    Charter Communications is streamlining operations and reducing costs with AWS. By migrating to Amazon Redshift, they improved SLA deliverables by 18% and reduced operating costs by 35%, enhancing disaster recovery and business continuity. With Amazon SageMaker Unified Studio, Charter expects to gain a single source of truth, accelerate speed to market, and improve developer productivity—empowering them to deliver more value to customers while staying ahead of innovation.
    2025
  • Financial Services

    Capital One unlocks innovation with observability and governance on AWS

    United States
    Capital One became the first U.S. financial institution to go all in on the public cloud, selecting AWS as its strategic cloud partner to power its technology transformation. By adopting services like Amazon CloudWatch, AWS Config, CloudTrail, AWS Organizations, AWS IAM, and policies including SCPs and RCPs, Capital One ensures strong governance and enhances visibility and observability at scale.
    2025
  • Software & Internet

    Enhancing Security Investigations with AWS Config

    United States
    Arctic Wolf’s vulnerability management team needed a faster way to investigate security incidents. By leveraging AWS Config and AWS CloudFormation, they built a solution that provides complete resource history—helping teams assess potential threats in seconds instead of days. With AWS Cloud Governance services like AWS Config, Arctic Wolf automates security workflows, reduces maintenance efforts, and maximizes development efficiency—empowering teams to respond to threats faster and more effectively.
    2025
  • Financial Services

    Canada Life - Transforming API security with Amazon Q Developer

    Canada
    Canada Life is an insurance and financial services company. To address existing security vulnerabilities, the company decided to implement Amazon Q Developer. Check out this video which explains how Canada Life leveraged the transformation capabilities of Amazon Q Developer which not only helped them reduce the time it took in upgrading and remediating the security vulnerabilities but also helped in improving productivity by 40%.
    2025
  • Financial Services

    Principal Financial Group® Strengthens Cloud Security with AWS Experts

    United States
    Learn how Principal Financial Group® collaborated with AWS experts to enhance cloud security, implementing efficient practices that reduced AWS service approval times from months to weeks.
    2025
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