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AWS re:Post Private

AWS re:Post Private features

Service description

AWS re:Post Private makes it easier for you to build an organization-specific knowledge resource for your cloud community. With re:Post Private, you can centralize AWS technical content and create private discussion forums to improve how your teams collaborate internally—and with AWS—to solve technical questions, accelerate innovation, and help your teams scale more efficiently in the cloud.

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General

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Accessible within your organization’s network, re:Post Private is integrated with AWS IAM Identity Center to include your organization-specified identity source for authentication: Identity Center Directory, Active Directory, or external identity provider. At the time of creation, AWS will add your assigned AWS Technical Account Manager to re:Post Private to collaborate with your team members on AWS technical discussions. Created as an isolated subdomain under private.repost.aws, re:Post Private is accessible through a vanity subdomain URL within your organization’s network, and re:Post Private Administrators can manage users and groups. The re:Post Private user interface is customizable to align with your organization’s branding by specifying the color and custom logo to clearly distinguish it from the public version of re:Post. With re:Post Private, your content is encrypted in transit and at rest to ensure the security of your data. 
 
On re:Post Private, you create your organization-specific knowledge on AWS technologies by posting questions, answers, and comments and by publishing articles. You can group content to create learning paths or curated content bundles, called “selections,” around a use case or customer problem. Content is organized under tags and topics. Tags are labels that you can assign to content, and topics are curated AWS knowledge domains that offer access to content that is aggregated from a set of related AWS technology tags. Additionally, re:Post Private has supplied tags and topics, and you can add custom tags. With re:Post Private, gain access to a curated catalog of training and technical content from AWS that’s tailored specific to your cloud use cases. You can create knowledge in six languages: English, French, Japanese, Korean, Simplified Chinese, and Traditional Chinese.

As you type text in the search box, re:Post Private displays matching content including questions and answers, articles, and selections. If any of the search results have an accepted answer, re:Post Private shows a label as “accepted answer” within the search result. You can also set your preferences to search public AWS re:Post content. To view public re:Post content, you will have to navigate out of re:Post Private. You can start a private discussion regarding publicly available re:Post content from re:Post Private, which is visible only to the users within re:Post Private. 

If a question has multiple answers, re:Post Private shows the accepted answer at the top. You can sort answers based on most votes, newest, or most comments. You can see how many upvotes an answer has, who has provided the response, and which of the re:Post Private Experts have reviewed it. All re:Post Private Experts have a label that shows against their profile to indicate they are experts. Similarly, re:Post Private displays if a user is an AWS employee.
On re:Post Private, you collaborate within your team and with AWS account teams by participating in the question-and-answer discussion forum. You can stay up to date with the latest information by following another user, tags, topics, questions, articles, or selections, and you can get email notifications when any activity happens on your followed content. Within a community group, you can view other members, view profiles of community members, and follow them so that you get notifications when they post content on re:Post. You can join a community group by following a topic.

AWS re:Post Private defines the following user roles:

  • re:Post Private Console Administrator: A user who has administrative permissions in re:Post Private to create and delete re:Post Private. The Console Administrator can also add and remove re:Post Private Administrators and users or promote a user to a re:Post Private Administrator.
  • re:Post Private Administrator: A user who has administrative permissions for a specific instance within re:Post Private. The re:Post Private Administrators can customize instance settings and user permissions within re:Post Private. And re:Post Private Administrators can also add or delete custom tags within their instance. The re:Post Private Administrator can configure keyboards or phrases that are not allowed on re:Post Private. The content will be blocked and not published if a user includes any of the configured blocked keywords or phrases.
  • User: A user who can view all the content and collaborate with others in re:Post Private.
  • Experts: Users who are subject matter experts and marked as experts by a re:Post Private Administrator. The Experts role is also unlocked when a user reaches 1,000 reputation points on re:Post Private. Users with the Experts role have permissions to publish articles and create selections.
  • Support Requester: Users who can convert discussion threads into an AWS Support case.
  • Moderators: Moderators review content that is flagged by other users and have the ability to edit or remove content.

Any user who is part of re:Post Private can answer a question, but the question asker accepts the correct answers to their question or marks the questions as “needs review” for other users in re:Post Private to provide a correct answer. Expert-reviewed answers are marked “Expert reviewed” and answers provided by AWS employees are marked “AWS employee.”
With re:Post Private, you have built-in mechanisms to increase the accuracy and likelihood of responses by automatically sharing your question with the users who are following tags, topics, or other users. And re:Post Private reminds question askers with email notifications to verify and accept correct answers. You can modify your email preferences in “My Dashboard/Settings.” You can set the preference to receive notifications either immediately or in daily or weekly digests.
In your question, you can add code, blocks, and links. As you type text in the description, re:Post Private analyzes and recommends tags. You can choose re:Post Private recommended tags or add your own. These tags determine the topic in which the question will be posted. Other users who have subscribed to the topic will get notified when a new question is posted, and your likelihood of getting an answer increases. Experts on re:Post Private can publish articles and create selections.
With re:Post Private you can enjoy gamification, so you can earn points that contribute to your community expert status for answering questions correctly, reviewing other answers, and adding AWS Certifications to your profile. You earn points through linking your AWS Certifications, providing answers that are accepted by question askers, and reviewing answers submitted by others. Gamification drives community engagement and recognition through reputation points, badges, and a leaderboard. Different levels of reputation tiers are Beginner, Rising Star, Star, Champion, Sage, and Fellow. You earn reputation points for your contributions and make your way up to the next tier. And re:Post Private awards you with badges for various milestones, including if your answer is accepted by the asker, if your answer is reviewed by an Expert, or if you have reviewed an answer.
You can streamline engagement with AWS Support by bringing context from a question-and-answer discussion into a support case and converting support case correspondence into a knowledge base. You have the option to bring back answers provided by AWS Support into your knowledge base.
You can centralize knowledge around AWS technologies by ingesting your existing knowledge base into re:Post Private. Contact AWS Support to initiate integrating your proprietary knowledge base in re:Post Private.
Users have to log in with the authentication mechanism chosen by the re:Post Private Console Administrator during the instance creation. Once you log in, you will create a profile by specifying your screen name, which is visible to everyone on re:Post Private, and your email address, which is not visible to anyone on re:Post Private. You also specify expertise by importing your AWS Certifications from Credly. These certifications are displayed on your profile or by self-specifying skills. You can manage your notifications settings. You can come back to your profile by selecting My Dashboard or Settings. In My Dashboard, you see your own progress toward various reputation tiers. You can also see the content that you have posted, including questions, answers, or comments. You can follow other user profiles, see their content, and view what badges they have earned. All your imported AWS Certifications are displayed on your profile.