Epsagon

Retailers moving to modern cloud applications need to ensure they can still meet market demands and provide superior customer service. With Epsagon, retailers are able to simultaneously understand exactly what is happening in their application and how customers are interacting with their digital storefronts, beyond simple metrics and analysis. These insights enable Epsagon customers to have end-to-end observability into their applications, resulting in better understanding of their customers' behavior and better preparation for high-season traffic.

Epsagon is an AWS Advanced Technology Partner with AWS DevOps, Data and Analytics, and Retail Competencies

View AWS Partner profile »

Automatically trace every request, no matter how distributed your application is, and gain insights on customers' behavior to deliver the best experience possible.

Monitor, troubleshoot, and fix performance problems in seconds, resulting in reduced errors by 75% and troubleshooting time by 95%.

Understand the health of your application and how customers are interacting with digital storefronts, at any traffic, scale, and workload.

Epsagon, an AWS Advanced Technology Partner, delivers automated tracing for cloud microservices - containers and serverless - in every production stage. Epsagon provides unique payload visibility, thus enabling real-time, end-to-end observability into modern cloud applications. As a result, engineers and DevOps teams, especially those working at the cutting-edge of cloud, can fix issues in seconds and provide faster, better apps and services to users and customers.

• Automated solution - Epsagon automatically traces and connects every request in a transaction, providing retailers with insights regarding their customers' behavior to deliver the best experience possible.

• Optimized performance - Epsagon helps retailers monitor, troubleshoot, and fix performance problems in seconds, resulting in reduced errors by 75% and troubleshooting time by 95%.

• Ensured reliability - Never miss a blind spot, optimize your modern cloud environments, and boost stability with Epsagon to ensure superior user experience in high-traffic seasons.

• Enabled scaling - Retailers that use Epsagon are able to simultaneously understand the health of their application and customers' interaction in real-time, at any scale and workload.

Onceit had a difficulty managing fast-paced, synchronous operations while maintaining high-level customer satisfaction in cloud environments. Due to an incomplete picture of their application requests from end to end, Onceit were facing time-consuming issues debugging and troubleshooting their applications.

Epsagon helped Onceit locate the root-cause faster with its automated distributed tracing solution. With immediate setup, no code changes, and all-in-one interface, Epsagon provided Onceit better insights about their application's performance and health and overall customer experience.

After implementing Epsagon, Onceit enjoyed a 90% decrease in troubleshooting time, 75% decrease in error rates, and 40% quality improvement in 3rd party APIs and AWS Lambda functions performance. This adds to ensuring website reliability and delivering a better customer experience in real-time.