Solutions for Customer Experience

Discover curated Solutions that address varied customer experience use cases

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Transforming customer experience with AWS

Unlock the full potential of the cloud and innovate faster. AWS offers the broadest set of services, Solutions, and Guidance coupled with pre-built industry AWS Partner Solutions to make it easier to select the right tools for your highest-priority workloads. Use Customer Experience Solutions on AWS to orchestrate multi-channel customer engagement, automate customer service workflows, and deliver data-driven personalized experiences.

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Browse Solutions for customer experience

Explore AWS Services, ready-to-deploy AWS Solutions, specialized Partner Solutions, and architectural Guidance for your customer experience use cases.

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Content Creation and Management
Customer Analytics and Intelligence
Customer Data Management
Customer Service and Contact Center
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  • Guidance

    Connected Customer Journey Hub on AWS

    This Guidance helps to create a single source of truth of customer touch points to automatically understand and extract customer linked information from siloed, raw, and disparate data.

  • Partner Solution

    joulica

    Joulica Analytics for Amazon Connect

    The Joulica solution has a scalable and resilient cloud native architecture that utilises the latest AWS services. Realtime analytics are available for visualisation and integration. Analytics are available in Amazon Quicksight for BI and historical reporting use cases.

  • Partner Solution

    sas

    SAS CI360

    Merge customer data and traditional data sources for a 360-degree customer view. Embedded predictive analytics engenders a deeper customer understanding. Engage with customers contextually across inbound & outbound channels. Craft compelling experiences tailored to each unique customer's journey.

  • Partner Solution

    egain corporation

    eGain Analytics for Amazon Connect™

    eGain Analytics for Amazon Connect™ is a powerful "measure and manage" platform that provides comprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeys.

  • Partner Solution

    contentsquare

    ContentSquare - Digital Analytics Platform

    ContentSquare is a digital experience insights platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements, and transform this knowledge into profitable actions that increase engagement.

  • Partner Solution

    genesys

    Pointillist Journey Analytics and Orchestration SaaS Solution

    Pointillist discovers, analyzes and orchestrates your understanding and interaction with your customers journeys in real-time. Delivered as a SaaS solution, Pointillist is the quickest, easiest, and most advanced path to journey enablement you can take as an enterprise.

  • Partner Solution

    contentsquare

    Heap Connect

    Heap Connect easily sends clickstream data to your cloud data warehouse with a managed ETL that automatically integrates with Redshift or S3.
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