Solutions for Customer Experience

Discover curated Solutions that address varied customer experience use cases

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Transforming customer experience with AWS

Unlock the full potential of the cloud and innovate faster. AWS offers the broadest set of services, Solutions, and Guidance coupled with pre-built industry AWS Partner Solutions to make it easier to select the right tools for your highest-priority workloads. Use Customer Experience Solutions on AWS to orchestrate multi-channel customer engagement, automate customer service workflows, and deliver data-driven personalized experiences.

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Browse Solutions for customer experience

Explore AWS Services, ready-to-deploy AWS Solutions, specialized Partner Solutions, and architectural Guidance for your customer experience use cases.

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Content Creation and Management
Customer Analytics and Intelligence
Customer Data Management
Customer Service and Contact Center
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  • AWS Solution

    QnABot on AWS

    Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).

  • AWS Service

    Amazon Lex

    Add sophisticated, natural language, AI-powered chatbots to new and existing applications

  • Guidance

    Conversational Chatbots Using Retrieval Augmented Generation on AWS

    This Guidance demonstrates how to combine Retrieval Augmented Generation (RAG) with AWS services to build generative AI applications.

  • Guidance

    Self Service with Virtual Assistants on AWS

    This Guidance demonstrates how conversational artificial intelligence and machine learning (AI/ML) technology can be applied to power chatbots and create a more personalized, engaging, and efficient interaction with customers.

  • Partner Solution

    algolia

    Algolia AI Search and Discovery Platform

    Algolia provides customers with a combination of market-leading keyword search and natural language processing via vector search – all uniquely packaged on a single API product and supported by large scale indexing and blazing-fast speed with the option of AWS deployment. Algolia serves 17,000+ customers, including Under Armour, Stripe, Walgreens, Procter & Gamble, Sony, and British Telecom. Algolia empowers developers to build blazing-fast and relevant search and discovery experiences for their in-app users and/or online visitors to drive website performance, end-user engagement, and revenue.

  • Partner Solution

    zendesk

    Zendesk Support Suite

    Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.

  • Partner Solution

    talkdesk

    Talkdesk CX Cloud

    Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering customer experience as competitive advantage while optimizing operational efficiency & reducing cost

  • Partner Solution

    sprinklr, inc.

    Sprinklr

    Customer Experience Management Customer Experience Management with Voice powered by Amazon Connect Modern Sales & Engagement Modern Marketing & Advertising Modern Listening

  • Partner Solution

    freshworks inc.

    Freshservice

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity.
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