Solutions for Customer Experience

Discover curated Solutions that address varied customer experience use cases

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Transforming customer experience with AWS

Unlock the full potential of the cloud and innovate faster. AWS offers the broadest set of services, Solutions, and Guidance coupled with pre-built industry AWS Partner Solutions to make it easier to select the right tools for your highest-priority workloads. Use Customer Experience Solutions on AWS to orchestrate multi-channel customer engagement, automate customer service workflows, and deliver data-driven personalized experiences.

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Browse Solutions for customer experience

Explore AWS Services, ready-to-deploy AWS Solutions, specialized Partner Solutions, and architectural Guidance for your customer experience use cases.

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Content Creation and Management
Customer Analytics and Intelligence
Customer Data Management
Customer Service and Contact Center
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  • AWS Service

    Amazon Bedrock

    The easiest way to build and scale generative AI applications with foundation models

  • AWS Solution

    QnABot on AWS

    Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).

  • Guidance

    Automated Customer Feedback Analysis with Amazon Bedrock

    This Guidance demonstrates how to streamline the process of extracting insights from customer feedback, enabling businesses to make data-driven decisions and enhance the overall customer experience.

  • Guidance

    Capturing and Analyzing Unstructured Customer Feedback on AWS

    This Guidance helps you collect and democratize customer feedback provided in unstructured data formats such as forms, reviews, emails, and chatbots.

  • Guidance

    Post Call Analytics on AWS

    This Guidance offers a scalable, cost-effective approach to call analytics by gathering actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls.

  • AWS Service

    Amazon Connect Contact Lens

    Real-time contact center analytics and quality management powered by artificial intelligence

  • Partner Solution

    calabrio, inc.

    Calabrio ONE

    The Calabrio ONE workforce performance suite maximizes its core of workforce optimization (WFO) with enterprise-grade agent engagement and AI-fueled analytics tools to empower contact center and agents as brand guardians. The fully integrated, true-cloud solutions include Quality Management, Workforce Management, Analytics, Performance Coaching, and Data Management.

  • Partner Solution

    successkpi inc.

    SuccessKPI Contact Center Intelligence

    Bring Amazon contact center intelligence to life for use cases including Agent Assist, Sentiment Analytics, Agent Coaching, Chatbot effectiveness, IVR and IVA Validation, Machine Scoring, Live Call Analytics, Post Call Analytics, Customer Journey Mapping and more.

  • Partner Solution

    mphasis ltd. (mphasis, mphasis-stelligent, mphasis-datalytyx)

    Airline Reviews Sentiment Analyzer

    Airline Reviews Sentiment Analyzer uses Natural Language Processing to classify category of reviews from Passengers.
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