Customer onboarding is one of the most important stages of a customer's journey with a bank. During this stage, there is an exchange of significant information between the bank and customers so they can obtain documentation to meet regulatory requirements and provide relevant products and services to customers. With the Customer Onboarding solutions on AWS, banks can use artificial intelligence, machine learning, and digital tools to streamline the onboarding process. With these solutions, banks can transform the ways that customers are onboarded and reduce friction during this essential process.
Partner Solutions
Software, SaaS, or managed services from AWS Partners
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Total results: 5
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Lightflow
LightFlow is an AWS native, API-first solution that helps FinServe clients deliver hyper-personalized customer experience solutions to their customers. The API model will augment existing core banking infrastructure without having to rip and replace. Lightflow is a transformative banking experience platform that leverages advanced AI and machine learning to deliver personalized, consistent, and highly responsive customer experiences across all banking channels and products. By integrating with core banking systems, Lightflow enables banks to rapidly reimagine the customer journey, optimize engagement, and drive growth through enhanced customer service, cross-selling, and new customer acquisition. -
FICO Customer Communication Services
People prefer to communicate in a variety of channels and increasingly on their mobile devices. FICO enables businesses to do so in an intelligent, data-driven manner using cutting-edge decision technology to shape the most effective customer connection strategies. -
Temenos Journey Manager
Journey Manager, part of Temenos Infinity, is dedicated to delivering outstanding customer acquisition and onboarding journeys in banking. It increases speed to market, addresses compliance and risk, and improves bank customer satisfaction for customer journeys such as account openings, loan applications, or business onboarding.
Guidance
Prescriptive architectural diagrams, sample code, and technical content
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Total results: 2
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Omnichannel Contact Center for Banking on AWS
This Guidance helps financial services institutions transform the customer experience using an Amazon Connect environment on AWS. It demonstrates how to build an omni-channel contact center that is ideal for unpredictable call volume and can easily be configured, managed, and operated by business decision makers.