Customer onboarding is one of the most important stages of a customer's journey with a bank. During this stage, there is an exchange of significant information between the bank and customers so they can obtain documentation to meet regulatory requirements and provide relevant products and services to customers. With the Customer Onboarding solutions on AWS, banks can use artificial intelligence, machine learning, and digital tools to streamline the onboarding process. With these solutions, banks can transform the ways that customers are onboarded and reduce friction during this essential process.

Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • Talkdesk CX Cloud

    Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering customer experience as competitive advantage while optimizing operational efficiency & reducing cost
  • SAS CI360

    Merge customer data and traditional data sources for a 360-degree customer view. Embedded predictive analytics engenders a deeper customer understanding. Engage with customers contextually across inbound & outbound channels. Craft compelling experiences tailored to each unique customer's journey.
  • Lightflow

    LightFlow is an AWS native, API-first solution that helps FinServe clients deliver hyper-personalized customer experience solutions to their customers. The API model will augment existing core banking infrastructure without having to rip and replace. Lightflow is a transformative banking experience platform that leverages advanced AI and machine learning to deliver personalized, consistent, and highly responsive customer experiences across all banking channels and products. By integrating with core banking systems, Lightflow enables banks to rapidly reimagine the customer journey, optimize engagement, and drive growth through enhanced customer service, cross-selling, and new customer acquisition.
  • FICO Customer Communication Services

    People prefer to communicate in a variety of channels and increasingly on their mobile devices. FICO enables businesses to do so in an intelligent, data-driven manner using cutting-edge decision technology to shape the most effective customer connection strategies.
  • Temenos Journey Manager

    Journey Manager, part of Temenos Infinity, is dedicated to delivering outstanding customer acquisition and onboarding journeys in banking. It increases speed to market, addresses compliance and risk, and improves bank customer satisfaction for customer journeys such as account openings, loan applications, or business onboarding.
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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  • Omnichannel Contact Center for Banking on AWS

    This Guidance helps financial services institutions transform the customer experience using an Amazon Connect environment on AWS. It demonstrates how to build an omni-channel contact center that is ideal for unpredictable call volume and can easily be configured, managed, and operated by business decision makers.

  • Digital User Onboarding in Financial Services on AWS

    This Guidance helps automate and deliver a seamless digital user onboarding process for financial institutions that enable users to open a bank account in a matter of minutes rather than days.

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