One of the first projects undertaken by new customers to AWS is modernizing their contact center. On-premises contact centers are costly to operate, time-consuming to manage, and often very complex to set up. The Contact Center Modernization solutions on AWS help customers establish an easy-to-use, omnichannel cloud contact center, so they can provide superior customer service at a lower cost.
AWS Services
Purpose-built cloud products
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Partner Solutions
Software, SaaS, or managed services from AWS Partners
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Genesys Cloud
Manage complex experiences with enterprise contact center software. Transform your contact center into an experience center virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact center software.
Guidance
Prescriptive architectural diagrams, sample code, and technical content
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