One of the first projects undertaken by new customers to AWS is modernizing their contact center. On-premises contact centers are costly to operate, time-consuming to manage, and often very complex to set up. The Contact Center Modernization solutions on AWS help customers establish an easy-to-use, omnichannel cloud contact center, so they can provide superior customer service at a lower cost.

AWS Services

Purpose-built cloud products

Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • Genesys Cloud

    Manage complex experiences with enterprise contact center software. Transform your contact center into an experience center virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact center software.
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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  • Contact Surveys for Amazon Connect

    This Guidance helps you create, manage, and analyze post-contact surveys with Amazon Connect.
  • Live Call Analytics with Agent Assist on AWS

    This Guidance provides Artificial Intelligence powered speech analytics and conversation insights in real time to boost agent productivity and improve the customer experience.
  • Post Call Analytics on AWS

    This Guidance offers a scalable, cost-effective approach to call analytics by gathering actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls.
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