Travel and hospitality (T&H) companies need robust contact center support to provide their guests with optimal service. Using Contact Center Modernization solutions on AWS, customer service teams can view and analyze customer data to improve engagement and increase the effectiveness of call center support. T&H companies can also implement self-service options for guests, reducing agent workloads and improving overall efficiency. With these modern solutions, T&H companies can benefit from reduced operational costs, increased productivity, and increased customer satisfaction.
AWS Services
Purpose-built cloud products
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Total results: 1
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Partner Solutions
Software, SaaS, or managed services from AWS Partners
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Total results: 6
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The Showroom
The Showroom is an interactive travel & hospitality experience that puts you in the customer's shoes, allowing you to experience what best-in-class personalized self-service looks like for airlines, hotels, and restaurants. Test drive what end-to-end automated customer IVR, visual IVR, chatbot, and multimodal conversations look like on a fully qualified Conversational AI platform, illustrated through use cases like check-in, upgrade booking, cancel reservation, and more. The Showroom is the ultimate demonstration of Conversations by NLX, your gateway into the NLX ecosystem that provides access to our applications, unified billing, and user management. -
Multilingual Voice Assistant
Custom enterprise-grade voice assistant to support customer service over the phone. -
Local Measure Engage for Amazon Connect
Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, email, Web Chat, and SMS via a single inbox. -
Conversations by NLX
Conversations by NLX™ enables companies to transform customer contact into personalized customer self-service. The product enables non-technical users to build and manage chat, voice, and multimodal conversational experiences, helping brands track and elevate self-service into a strategic asset. -
Payline for Amazon Connect
Payline is a service that enables businesses to collect and process credit card information over the phone in a secure and PCI DSS compliant manner while maintaining voice communication with the customer. -
Voice Compass by NLX
Delivered as a platform-agnostic managed service, Voice Compass® by NLX enables organizations to deflect live agent handling by engaging an AI-powered Journey Assistant® within a branded customer journey uniquely designed for routine task completion.
Guidance
Prescriptive architectural diagrams, sample code, and technical content
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