Travel and hospitality (T&H) companies need robust contact center support to provide their guests with optimal service. Using Contact Center Modernization solutions on AWS, customer service teams can view and analyze customer data to improve engagement and increase the effectiveness of call center support. T&H companies can also implement self-service options for guests, reducing agent workloads and improving overall efficiency. With these modern solutions, T&H companies can benefit from reduced operational costs, increased productivity, and increased customer satisfaction.

AWS Services

Purpose-built cloud products

Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • The Showroom

    The Showroom is an interactive travel & hospitality experience that puts you in the customer's shoes, allowing you to experience what best-in-class personalized self-service looks like for airlines, hotels, and restaurants. Test drive what end-to-end automated customer IVR, visual IVR, chatbot, and multimodal conversations look like on a fully qualified Conversational AI platform, illustrated through use cases like check-in, upgrade booking, cancel reservation, and more. The Showroom is the ultimate demonstration of Conversations by NLX, your gateway into the NLX ecosystem that provides access to our applications, unified billing, and user management.
  • Multilingual Voice Assistant

    Custom enterprise-grade voice assistant to support customer service over the phone.
  • Local Measure Engage for Amazon Connect

    Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, email, Web Chat, and SMS via a single inbox.
  • Conversations by NLX

    Conversations by NLX™ enables companies to transform customer contact into personalized customer self-service. The product enables non-technical users to build and manage chat, voice, and multimodal conversational experiences, helping brands track and elevate self-service into a strategic asset.
  • Payline for Amazon Connect

    Payline is a service that enables businesses to collect and process credit card information over the phone in a secure and PCI DSS compliant manner while maintaining voice communication with the customer.
  • Voice Compass by NLX

    Delivered as a platform-agnostic managed service, Voice Compass® by NLX enables organizations to deflect live agent handling by engaging an AI-powered Journey Assistant® within a branded customer journey uniquely designed for routine task completion.
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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  • Contact Center Modernization for Restaurants on AWS

    This Guidance shows how restaurants can use AWS to create an omnichannel cloud contact center, delivering a personalized experience for the customer and lower cost for the business.

  • Personalized Experiences with NLX Conversational AI on AWS

    This Guidance helps you build and manage an artificial intelligence (AI)-based conversational workflow using a single user interface (UI) through the Conversational Designer by NLX.
  • Live Call Analytics with Agent Assist on AWS

    This Guidance provides Artificial Intelligence powered speech analytics and conversation insights in real time to boost agent productivity and improve the customer experience.
  • Post Call Analytics on AWS

    This Guidance offers a scalable, cost-effective approach to call analytics by gathering actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls.
  • Omni-Channel Customer Engagement for Travel &…

    This Guidance features a unified user interface for customer service teams at Travel & Hospitality (T&H) companies, with recommendations for delivering personalized customer service across all channels, and at every stage of the customer journey.

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