Solutions for Travel and Hospitality

Discover curated Solutions that address varied travel and hospitality use cases

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Transforming travel and hospitality with AWS

Unlock the full potential of the cloud and innovate faster. AWS offers the broadest set of services, Solutions, and Guidance coupled with pre-built industry AWS Partner Solutions to make it easier to select the right tools for your highest-priority workloads. Use Travel and Hospitality Solutions on AWS to deliver personalized guest experiences, adapt operations to market dynamics, and modernize booking and reservation systems.

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Browse Solutions for travel and hospitality

Explore AWS Services, ready-to-deploy AWS Solutions, specialized Partner Solutions, and architectural Guidance for your travel and hospitality use cases.

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  • AWS Service

    Amazon Connect

    Accelerate innovation at lower cost with Amazon Connect, an AI-native contact center from AWS

  • Guidance

    Contact Center Modernization for Restaurants on AWS

    This Guidance shows how restaurants can use AWS to create an omnichannel cloud contact center, delivering a personalized experience for the customer and lower cost for the business.

  • Guidance

    Personalized Experiences with NLX Conversational AI on AWS

    This Guidance helps you build and manage an artificial intelligence (AI)-based conversational workflow using a single user interface (UI) through the Conversational Designer by NLX.

  • Partner Solution

    nlx

    The Showroom

    The Showroom is an interactive travel & hospitality experience that puts you in the customer's shoes, allowing you to experience what best-in-class personalized self-service looks like for airlines, hotels, and restaurants. Test drive what end-to-end automated customer IVR, visual IVR, chatbot, and multimodal conversations look like on a fully qualified Conversational AI platform, illustrated through use cases like check-in, upgrade booking, cancel reservation, and more. The Showroom is the ultimate demonstration of Conversations by NLX, your gateway into the NLX ecosystem that provides access to our applications, unified billing, and user management.

  • Guidance

    Live Call Analytics with Agent Assist on AWS

    This Guidance provides Artificial Intelligence powered speech analytics and conversation insights in real time to boost agent productivity and improve the customer experience.

  • Guidance

    Post Call Analytics on AWS

    This Guidance offers a scalable, cost-effective approach to call analytics by gathering actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls.

  • Guidance

    Omni-Channel Customer Engagement for Travel & Hospitality

    This Guidance features a unified user interface for customer service teams at Travel & Hospitality (T&H) companies, with recommendations for delivering personalized customer service across all channels, and at every stage of the customer journey.

  • Partner Solution

    polyai

    Multilingual Voice Assistant

    Custom enterprise-grade voice assistant to support customer service over the phone.

  • Partner Solution

    local measure

    Local Measure Engage for Amazon Connect

    Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, email, Web Chat, and SMS via a single inbox.

  • Partner Solution

    nlx

    Conversations by NLX

    Conversations by NLX™ enables companies to transform customer contact into personalized customer self-service. The product enables non-technical users to build and manage chat, voice, and multimodal conversational experiences, helping brands track and elevate self-service into a strategic asset.

  • Partner Solution

    sequenceshift

    Payline for Amazon Connect

    Payline is a service that enables businesses to collect and process credit card information over the phone in a secure and PCI DSS compliant manner while maintaining voice communication with the customer.

  • Partner Solution

    nlx

    Voice Compass by NLX

    Delivered as a platform-agnostic managed service, Voice Compass® by NLX enables organizations to deflect live agent handling by engaging an AI-powered Journey Assistant® within a branded customer journey uniquely designed for routine task completion.
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