Deliver personalized and proactive automated and agent-assisted experiences
Amazon Connect is a unified omnichannel solution built to empower personalized, efficient and proactive experiences across customers’ preferred channels. Artificial intelligence (AI)-powered chatbots help you deliver natural and intuitive self-service experiences in multiple languages, saving customers time and effort. You can ensure customer issues are quickly resolved, and if multiple contacts are needed, seamlessly maintain context as customer needs change. Amazon Connect also helps you proactively engage customers at scale with relevant information, such as appointment reminders, product recommendations, and marketing promotions. Create, deliver, and tailor seamless experiences that delight customers, whether it’s over the phone, through in-app and web calling, video, chat, Short Message Service (SMS), Apple Messages for Business or other third-party messaging services.
Benefits
Meet your customers in the channels they prefer
Create, deliver, and tailor seamless, personalized, and proactive customer experiences across channels.
Omnichannel features
Customer stories
Adobe pursues an omnichannel strategy with Amazon Connect
Learn how Adobe is pursuing a unified voice and omnichannel strategy that enables channel expansion, innovation, and ML-powered customer routing with Amazon Connect.
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CI Financial overhauls call center, gains data insights in minutes using AWS
CI Financial migrated to Amazon Connect to make IVR changes quickly and improve the customer experience.
Read the case study »
Contact our experts to learn how you can delight customers in their preferred channel while saving them time and effort with Amazon Connect.