AWS Architecture Blog

Category: Messaging

Figure 1. Architecture diagram of an anomaly detection solution for ecommerce traffic

Automating Anomaly Detection in Ecommerce Traffic Patterns

Many organizations with large ecommerce presences have procedures to detect major anomalies in their user traffic. Often, these processes use static alerts or manual monitoring. However, the ability to detect minor anomalies in traffic patterns near real-time can be challenging. Early detection of these minor anomalies in ecommerce traffic (such as website page visits and […]

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Figure 1. Connect data streaming automation workflow

Automate Amazon Connect Data Streaming using AWS CDK

Many customers want to provision Amazon Web Services (AWS) cloud resources quickly and consistently with lifecycle management, by treating infrastructure as code (IaC). Commonly used services are AWS CloudFormation and HashiCorp Terraform. Currently, customers set up Amazon Connect data streaming manually, as the service is not available under CloudFormation resource types. Customers may want to […]

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Architecture diagram

Enhance Your Contact Center Solution with Automated Voice Authentication and Visual IVR

Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]

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New OL architecture with Amazon SQS

Increasing McGraw-Hill’s Application Throughput with Amazon SQS

This post was co-authored by Vikas Panghal, Principal Product Mgr – Tech, AWS and Nick Afshartous, Principal Data Engineer at McGraw-Hill McGraw-Hill’s Open Learning Solutions (OL) allow instructors to create online courses using content from various sources, including digital textbooks, instructor material, open educational resources (OER), national media, YouTube videos, and interactive simulations. The integrated […]

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Figure 2. Modernized queuing architecture using Amazon SQS

Modernized Database Queuing using Amazon SQS and AWS Services

A queuing system is composed of producers and consumers. A producer enqueues messages (writes messages to a database) and a consumer dequeues messages (reads messages from the database). Business applications requiring asynchronous communications often use the relational database management system (RDBMS) as the default message storage mechanism. But the increased message volume, complexity, and size, […]

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Figure 6. Using Step Functions as workflow state manager

Migrating a Database Workflow to Modernized AWS Workflow Services

The relational database is a critical resource in application architecture. Enterprise organizations often use relational database management systems (RDBMS) to provide embedded workflow state management. But this can present problems, such as inefficient use of data storage and compute resources, performance issues, and decreased agility. Add to this the responsibility of managing workflow states through […]

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Architecture outlining how Pinpoint intrgatios with various AWS services.

Field Notes: Understanding Carrier Codes, Message Structure, and Interaction Analytics with Amazon Pinpoint

IT developers are frequently looking for an analytics system that tracks app user behavior and engagement with various marketing campaigns. It can be challenging to differentiate between use cases and advantages of utilizing Long Codes, Short Codes and Toll-Free numbers to feed into interaction analytics. With Amazon Pinpoint, developers can learn how each user prefers […]

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Figure 2. Containerized application for ingestion and Amazon Kinesis for format conversion

Designing a High-volume Streaming Data Ingestion Platform Natively on AWS

The total global data storage is projected to exceed 200 zettabytes by 2025. This exponential growth of data demands increased vigilance against cybercrimes. Emerging cybersecurity trends include increasing service attacks, ransomware, and critical infrastructure threats. Businesses are changing how they approach cybersecurity and are looking for new ways to tackle these threats. In the past, […]

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Figure 7. Fan out design pattern including secondary pipeline for deleting images

Get Started with Amazon S3 Event Driven Design Patterns

Event driven programs use events to initiate succeeding steps in a process. For example, the completion of an upload job may then initiate an image processing job. This allows developers to create complex architectures by using the principle of decoupling. Decoupling is preferable for many workflows, as it allows each component to perform its tasks […]

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Figure 3. Solution architecture of DR on AWS for a third-party IVR solution

Disaster Recovery (DR) for a Third-party Interactive Voice Response on AWS

Voice calling systems are prevalent and necessary to many businesses today. They are usually designed to provide a 24×7 helpline support across multiple domains and use cases. Reliability and availability of such systems are important for a good customer experience. The thoughtful design of a cost-optimized solution will allow your business to sustain the system […]

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