Category: Messaging

Underwriting for life insurance can be quite manual and often time-intensive with lots of re-keying by advisers before underwriting decisions can be made and policies finally issued. In the digital age, people purchasing life insurance want self-service interactions with their prospective insurer. People want speed of transaction with time to cover reduced from days to […]

In this post, we provide a serverless solution to cost-optimize the storage of contact-center call recordings. The solution automates the scheduling, storage-tiering, and resampling of call-recording files, resulting in immediate cost savings. The solution is an asynchronous architecture built using AWS Step Functions, Amazon Simple Queue Service (Amazon SQS), and AWS Lambda. Amazon Connect provides an […]

As customers commit to a DevOps mindset and embrace a nearly continuous integration/continuous delivery model to implement change with a higher velocity, assessing every change impact on an application resilience is key. This blog shows an architecture pattern for automating resiliency assessments as part of your CI/CD pipeline. Automatically running a resiliency assessment within CI/CD […]

In part I of this series, we introduced a disaster recovery (DR) concept that uses managed services through a single AWS Region strategy. In part two, we introduce a multi-Region backup and restore approach. With this approach, you can deploy a DR solution in multiple Regions, but it will be associated with longer RPO/RTO. Using […]

Electronic data interchange (EDI) is a technology that exchanges information between organizations in a structured digital form based on regulated message formats and standards. EDI has been used in healthcare for decades on the payer side for determination of coverage and benefits verification. There are different standards for exchanging electronic business documents, like American National […]

Organizations with global operations can struggle to notify their customers of any business-related announcements or notifications in different languages. Their customers want to receive notifications in their local language and communication preference. Organizations often rely on complicated third-party services or individuals to manually translate the notifications. This can lead to a loss of revenue due […]

Amazon Payment Services is a payment service provider that operates across the Middle East and North Africa (MENA) geographic regions. Our mission is to provide online businesses with an affordable and trusted payment experience. We provide a secure online payment gateway that is straightforward and safe to use. Amazon Payment Services has regional experts in payment […]

For International Women’s Day and Women’s History Month, we’re featuring more than a week’s worth of posts that highlight female builders and leaders. We’re showcasing women in the industry who are building, creating, and, above all, inspiring, empowering, and encouraging everyone—especially women and girls—in tech. Many companies in the financial services and insurance industries rely […]

Many organizations need to connect their on-premises data centers, remote sites, and cloud resources. A hybrid connectivity approach connects these different environments. Customers with a hybrid connectivity network need additional infrastructure and configuration for private DNS resolution to work consistently across the network. It is a challenge to build this type of DNS infrastructure for […]

Traditionally, many businesses archive physical formats of their business documents. These can be invoices, sales memos, purchase orders, vendor-related documents, and inventory documents. As more and more businesses are moving towards digitizing their business processes, it is becoming challenging to effectively manage these documents and perform business analytics on them. For example, in the Oil […]