Category: Messaging

Organizations with global operations can struggle to notify their customers of any business-related announcements or notifications in different languages. Their customers want to receive notifications in their local language and communication preference. Organizations often rely on complicated third-party services or individuals to manually translate the notifications. This can lead to a loss of revenue due […]

Amazon Payment Services is a payment service provider that operates across the Middle East and North Africa (MENA) geographic regions. Our mission is to provide online businesses with an affordable and trusted payment experience. We provide a secure online payment gateway that is straightforward and safe to use. Amazon Payment Services has regional experts in payment […]

For International Women’s Day and Women’s History Month, we’re featuring more than a week’s worth of posts that highlight female builders and leaders. We’re showcasing women in the industry who are building, creating, and, above all, inspiring, empowering, and encouraging everyone—especially women and girls—in tech. Many companies in the financial services and insurance industries rely […]

Many organizations need to connect their on-premises data centers, remote sites, and cloud resources. A hybrid connectivity approach connects these different environments. Customers with a hybrid connectivity network need additional infrastructure and configuration for private DNS resolution to work consistently across the network. It is a challenge to build this type of DNS infrastructure for […]

Traditionally, many businesses archive physical formats of their business documents. These can be invoices, sales memos, purchase orders, vendor-related documents, and inventory documents. As more and more businesses are moving towards digitizing their business processes, it is becoming challenging to effectively manage these documents and perform business analytics on them. For example, in the Oil […]

Many organizations with large ecommerce presences have procedures to detect major anomalies in their user traffic. Often, these processes use static alerts or manual monitoring. However, the ability to detect minor anomalies in traffic patterns near real-time can be challenging. Early detection of these minor anomalies in ecommerce traffic (such as website page visits and […]

Many customers want to provision Amazon Web Services (AWS) cloud resources quickly and consistently with lifecycle management, by treating infrastructure as code (IaC). Commonly used services are AWS CloudFormation and HashiCorp Terraform. Currently, customers set up Amazon Connect data streaming manually, as the service is not available under CloudFormation resource types. Customers may want to […]

Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]

This post was co-authored by Vikas Panghal, Principal Product Mgr – Tech, AWS and Nick Afshartous, Principal Data Engineer at McGraw-Hill McGraw-Hill’s Open Learning Solutions (OL) allow instructors to create online courses using content from various sources, including digital textbooks, instructor material, open educational resources (OER), national media, YouTube videos, and interactive simulations. The integrated […]

This blog post was last reviewed/updated August, 2022. The updated version shown below is based on working backwards from a customer need to ensure data consistency post migration, to a modernized microservice architecture. A queuing system is composed of producers and consumers. A producer enqueues messages (writes messages to a database) and a consumer dequeues […]