AWS Architecture Blog

Category: Messaging

Architecture diagram

Enhance Your Contact Center Solution with Automated Voice Authentication and Visual IVR

Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]

New OL architecture with Amazon SQS

Increasing McGraw-Hill’s Application Throughput with Amazon SQS

This post was co-authored by Vikas Panghal, Principal Product Mgr – Tech, AWS and Nick Afshartous, Principal Data Engineer at McGraw-Hill McGraw-Hill’s Open Learning Solutions (OL) allow instructors to create online courses using content from various sources, including digital textbooks, instructor material, open educational resources (OER), national media, YouTube videos, and interactive simulations. The integrated […]

Figure 2. Modernized queuing architecture using Amazon SQS

Modernized Database Queuing using Amazon SQS and AWS Services

This blog post was last reviewed/updated August, 2022. The updated version shown below is based on working backwards from a customer need to ensure data consistency post migration, to a modernized microservice architecture. A queuing system is composed of producers and consumers. A producer enqueues messages (writes messages to a database) and a consumer dequeues […]

Figure 6. Using Step Functions as workflow state manager

Migrating a Database Workflow to Modernized AWS Workflow Services

The relational database is a critical resource in application architecture. Enterprise organizations often use relational database management systems (RDBMS) to provide embedded workflow state management. But this can present problems, such as inefficient use of data storage and compute resources, performance issues, and decreased agility. Add to this the responsibility of managing workflow states through […]

Architecture outlining how Pinpoint intrgatios with various AWS services.

Field Notes: Understanding Carrier Codes, Message Structure, and Interaction Analytics with Amazon Pinpoint

IT developers are frequently looking for an analytics system that tracks app user behavior and engagement with various marketing campaigns. It can be challenging to differentiate between use cases and advantages of utilizing Long Codes, Short Codes and Toll-Free numbers to feed into interaction analytics. With Amazon Pinpoint, developers can learn how each user prefers […]

Figure 2. Containerized application for ingestion and Amazon Kinesis for format conversion

Designing a High-volume Streaming Data Ingestion Platform Natively on AWS

The total global data storage is projected to exceed 200 zettabytes by 2025. This exponential growth of data demands increased vigilance against cybercrimes. Emerging cybersecurity trends include increasing service attacks, ransomware, and critical infrastructure threats. Businesses are changing how they approach cybersecurity and are looking for new ways to tackle these threats. In the past, […]

Figure 7. Fan out design pattern including secondary pipeline for deleting images

Get Started with Amazon S3 Event Driven Design Patterns

Event driven programs use events to initiate succeeding steps in a process. For example, the completion of an upload job may then initiate an image processing job. This allows developers to create complex architectures by using the principle of decoupling. Decoupling is preferable for many workflows, as it allows each component to perform its tasks […]

Figure 3. Solution architecture of DR on AWS for a third-party IVR solution

Disaster Recovery (DR) for a Third-party Interactive Voice Response on AWS

Voice calling systems are prevalent and necessary to many businesses today. They are usually designed to provide a 24×7 helpline support across multiple domains and use cases. Reliability and availability of such systems are important for a good customer experience. The thoughtful design of a cost-optimized solution will allow your business to sustain the system […]

Final architecture

Toyota Connected and AWS Design and Deliver Collision Assistance Application

This post was cowritten by Srikanth Kodali, Sr. IoT Data Architect at AWS, and Will Dombrowski, Sr. Data Engineer at Toyota Connected Toyota Connected North America (TC) is a technology/big data company that partners with Toyota Motor Corporation and Toyota Motor North America to develop products that aim to improve the driving experience for Toyota […]

Figure 1. On-premises and AWS queue integration for third-party services using AWS Lambda

Queue Integration with Third-party Services on AWS

Commercial off-the-shelf software and third-party services can present an integration challenge in event-driven workflows when they do not natively support AWS APIs. This is even more impactful when a workflow is subject to unpredicted usage spikes, and you want to increase decoupling and fault tolerance. Given the third-party nature of services, polling an Amazon Simple […]